It sounds like your computer is in big trouble in some mysterious way. You could try TuneUp Utilities. http://www.tune-up.com/
A free trial is 30 days I think so you don't have to buy it. The initial setup asks a lot of questions. It's not hard if you take it one step at a time but it takes awhile. It will go through your computer in depth and fix most problems. What I mean by 'most' is that sometimes reinstalling your operating system is the last but only resort. Instead of picking and guessing your way through one possibility at a time TuneUp is like having a mechanic inside your computer. If you want on-screen support I will work at an hourly rate. You can contact me through email. ----- JL Beeken JLog - simple computer technology for genealogists http://jlog.jgen.ws/ On 4/10/2013 2:08 PM, BK Ford wrote: > > I am now desperate. I spent some time with the tech support people at > Milennia looking around on my computer. He could not solve the > problem. He did try 7.5, and it returned the same error. He said > there must be some sort of conflict on my computer, but he did not > have a clue what it might be. He was very apologetic. He set my > BitDefender antivirus software to Game Mode and thought that might do > it, but no. The program actually opens, but the second I try to open > a file, like the Sample file (and he also created a test file, but > same thing), it returns the error. I used the program on this same > Windows 7 computer not very long ago. The only programs I have > installed since that time, according to my Control Panel, are Turbo > Tax and Java and something called Microsoft Silverlight (I didn't > actually install that--don't know what it is or where it came from). > I uninstalled Java. No change. > > He suggested that as long as I use this computer, I probably can't > use Legacy. That doesn't make sense to me, as I used it on this very > computer not long ago. > > He said the incompatibility issue is not that uncommon, and yet there > is no "list" of known incompatible software. > > I feel totally stranded. Is there any way I can send my data file and > have someone convert it to a gedcom so that I can open it in another > family tree software program (like FTM or something)? Right now, I > don't even think I can create a gedcom, can I? The tech support guy > said he didn't think I could. > > Please help.... Barbara Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
