Nothing left behind in registry.
Sent from my iPad On Apr 10, 2013, at 4:55 PM, Virginia Blakelock <vblakel...@gmail.com> wrote: > On Wed, Apr 10, 2013 at 1:33 PM, BK Ford <pastors...@gmail.com> wrote: >> Virginia, in order to use the MS Fixit program, do I uninstall everything >> first, delete the Legacy Folder on C, or at what point do I use this program? > > I would not uninstall or change anything. Download Fixit and follow > its lead. As I recall you just tell it the program with which you are > having a problem and it analyzes the situation. It is safe to use and > can't hurt anything. > > Did support have you check the eventviewer error log? If not, it is > very easy. For Windows7: > > 1 - In Start - Search, type eventvwr (that is an abbreviation and is > correct to enter). > > 2 - Go to Windows log / Application tab > > 3. Look in the leftmost column for critical errors - like the red > exclamation point in this screenshot example (click on Full Size to > view the screenshot): > > http://screencast.com/t/YjyVpRgMer > > 4. That may give you a clue as well as an ID in the Event ID column. > You can then Google for Event ID 10 - or whatever ID you find. > > Virginia > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
