Okay, I can call Dell. They spend hours on the phone, though, and I don't even know anything to tell them right now except that one of my software programs stopped working. You know the drill--hardware people blame software, and vice versa.
Sent from my iPad On Apr 10, 2013, at 5:33 PM, "Ron Ferguson" <[email protected]> wrote: > Barbara, > > I did not mean to give the impression that I was excluding conflicting > software, simply that both options are on the table. I would have my PC > checked out though, especially if it is under warranty. > > Ron Ferguson > http://www.fergys.co.uk/ > > -----Original Message----- > From: BK Ford > Sent: Wednesday, April 10, 2013 11:22 PM > To: [email protected] > Subject: Re: [LegacyUG] Panic! > > Actually the man who was helping me with looking into my computer did not > suggest that my computer has problems. He did suggest a possible > incompatibility between some software that I had installed recently and the > legacy program. He said he sees this problem more than one time per month. > > > Sent from iPhone > > On Apr 10, 2013, at 4:56 PM, "Ron Ferguson" <[email protected]> > wrote: > >> Barbara, >> >> I saw this post after I had sent my last one, it is interesting that >> Legacy >> tech. have the same thoughts as I re a possibly defective PC., and seem to >> have dealt with the questions which I posed. >> >> Ron Ferguson >> http://www.fergys.co.uk/ >> >> -----Original Message----- >> From: BK Ford >> Sent: Wednesday, April 10, 2013 10:08 PM >> To: [email protected] >> Subject: Re: [LegacyUG] Panic! >> >> >> I am now desperate. I spent some time with the tech support people at >> Milennia looking around on my computer. He could not solve the problem. He >> did try 7.5, and it returned the same error. He said there must be some >> sort >> of conflict on my computer, but he did not have a clue what it might be. >> He >> was very apologetic. He set my BitDefender antivirus software to Game Mode >> and thought that might do it, but no. The program actually opens, but the >> second I try to open a file, like the Sample file (and he also created a >> test file, but same thing), it returns the error. I used the program on >> this >> same Windows 7 computer not very long ago. The only programs I have >> installed since that time, according to my Control Panel, are Turbo Tax >> and >> Java and something called Microsoft Silverlight (I didn't actually install >> that--don't know what it is or where it came from). I uninstalled Java. No >> change. >> >> He suggested that as long as I use this computer, I probably can't use >> Legacy. That doesn't make sense to me, as I used it on this very computer >> not long ago. >> >> He said the incompatibility issue is not that uncommon, and yet there is >> no >> "list" of known incompatible software. >> >> I feel totally stranded. Is there any way I can send my data file and have >> someone convert it to a gedcom so that I can open it in another family >> tree >> software program (like FTM or something)? Right now, I don't even think I >> can create a gedcom, can I? The tech support guy said he didn't think I >> could. >> >> Please help.... >> Barbara >> >> >> >> >> Sent from my iPad >> >> On Apr 10, 2013, at 12:43 PM, "Lee Bruch" <[email protected]> wrote: >> >>> Have you contacted Legacy support and had them look at your computer and >>> assist you working on it via the web? >>> Even though I understand quite a bit about technology I have found other >>> support services like that very helpful. >>> >>>> -----Original Message----- >>>> From: BK Ford [mailto:[email protected]] >>>> Sent: Wednesday, April 10, 2013 10:33 AM >>>> To: [email protected] >>>> Subject: Re: [LegacyUG] Panic! >>>> >>>> Virginia, in order to use the MS Fixit program, do I uninstall >>>> everything first, delete the Legacy Folder on C, or at what point do I >>>> use this program? > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
