Actually the man who was helping me with looking into my computer did not suggest that my computer has problems. He did suggest a possible incompatibility between some software that I had installed recently and the legacy program. He said he sees this problem more than one time per month.
Sent from iPhone On Apr 10, 2013, at 4:56 PM, "Ron Ferguson" <[email protected]> wrote: > Barbara, > > I saw this post after I had sent my last one, it is interesting that Legacy > tech. have the same thoughts as I re a possibly defective PC., and seem to > have dealt with the questions which I posed. > > Ron Ferguson > http://www.fergys.co.uk/ > > -----Original Message----- > From: BK Ford > Sent: Wednesday, April 10, 2013 10:08 PM > To: [email protected] > Subject: Re: [LegacyUG] Panic! > > > I am now desperate. I spent some time with the tech support people at > Milennia looking around on my computer. He could not solve the problem. He > did try 7.5, and it returned the same error. He said there must be some sort > of conflict on my computer, but he did not have a clue what it might be. He > was very apologetic. He set my BitDefender antivirus software to Game Mode > and thought that might do it, but no. The program actually opens, but the > second I try to open a file, like the Sample file (and he also created a > test file, but same thing), it returns the error. I used the program on this > same Windows 7 computer not very long ago. The only programs I have > installed since that time, according to my Control Panel, are Turbo Tax and > Java and something called Microsoft Silverlight (I didn't actually install > that--don't know what it is or where it came from). I uninstalled Java. No > change. > > He suggested that as long as I use this computer, I probably can't use > Legacy. That doesn't make sense to me, as I used it on this very computer > not long ago. > > He said the incompatibility issue is not that uncommon, and yet there is no > "list" of known incompatible software. > > I feel totally stranded. Is there any way I can send my data file and have > someone convert it to a gedcom so that I can open it in another family tree > software program (like FTM or something)? Right now, I don't even think I > can create a gedcom, can I? The tech support guy said he didn't think I > could. > > Please help.... > Barbara > > > > > Sent from my iPad > > On Apr 10, 2013, at 12:43 PM, "Lee Bruch" <[email protected]> wrote: > >> Have you contacted Legacy support and had them look at your computer and >> assist you working on it via the web? >> Even though I understand quite a bit about technology I have found other >> support services like that very helpful. >> >>> -----Original Message----- >>> From: BK Ford [mailto:[email protected]] >>> Sent: Wednesday, April 10, 2013 10:33 AM >>> To: [email protected] >>> Subject: Re: [LegacyUG] Panic! >>> >>> Virginia, in order to use the MS Fixit program, do I uninstall >>> everything first, delete the Legacy Folder on C, or at what point do I >>> use this program? > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
