Hi Brian & Mike, It wasn't my intent to apply any compatibility settings to run Legacy. Rather it is what Windows found necessary to do by just clicking "that the program installed correctly." But as Mike pointed out, this error is reported against Legacy8Setup.exe (not Legacy.exe).
I had a look at the Windows Event Viewer (Windows Logs - Application), around the time that I updated Legacy on May 30. There is a "Windows Error Reporting" log record at that time. Here are the first few lines of the event record: --------------------------------- Fault bucket , type 0 Event Name: PCA2 Response: Not available Cab Id: 0 Problem signature: P1: Legacy8Setup.exe P2: 8.0.0.0 P3: Legacy Family Tree P4: 뿸ɉ P5: Millennia Corporation ... -------------------------------- The Program Compatibility Assistant has its own Event Viewer log entry (also at that time) under "Applications and Services logs\Microsoft\Windows\Application-Experience\Program-Compatibility-Assistant". Here is the content of that record: --------------------------------- The Program Compatibility Assistant was invoked to correct a compatibility problem. Information about the application is below. Application name: Legacy Family Tree Application version: 8.0.0.0 Executable path: C:\Users\stanm\Downloads\Software\Legacy8Setup.exe Scenario ID: 1 User action: Applied recommended settings User action ID: 201 Compatibility layer: *WINXPSP2* FileID: 0000dde463fa69dab08dd2803d7adc68ba2c9e30437f ProgramID: 0000da39a3ee5e6b4b0d3255bfef95601890afd80709 ----------------------------- So at least on this system, the installer is running in Windows XP compatibility mode. I have seen this particular error before, e.g. when trying to install Canon ScanGear scanner software from 2003 on Win7. I'd be happy to send the log files, if they would be useful. Otherwise, I'll move on to another topic. :) -Stan On 6/3/2014 12:20 AM, Mike Fry wrote: > On 03 Jun 2014 04:38, Brian/Support wrote: > >> >I have been running Legacy 8 in Windows 7 pro, 64 bit since we began >> >testing. I have never had to apply any kind of compatibility setting and the >> >program runs fine. Just ignore and click that the program installed >> >correctly >> >and you will not have any problems. > This is not a problem with Legacy per se, but with Windows Installer which is > at > the root of the install process. I've had it happen with my own software, > developed and tested on my machine and Windows occasionally bleats about it > not > having installed correctly. I just ignore the message. Say a few deprecating > words about Windows and carry on as though nothing has happened. > > -- Regards, Mike Fry Johannesburg Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
