I don't think it's going to be practical for me to set up a "testbed" environment for this, but I will give it some thought.
Some while ago, before I last reported this issue to Support, I took to recording a video of my screen activity and have an MPEG showing this crash occurring for me. I can make that available (via download) if anyone would be interested to see it? Pete On 30 May 2015 at 23:58, Sherry/Support <[email protected]> wrote: > Those are some good considerations, Chris. > > One of the frustrating things in support is when the user reports a > problem, we get their Family File and we can't duplicate it! > > I've been working with a gal who is seeing more than one child in > "bold" in the children's list when she has selected to show direct > line in bold, yet only one child is in her direct line (she's checked > relationships). Her file works perfectly on my computer and we've > deleted all the possible problem files. Go figure. > > Testing on a pristine machine is a good idea but not always possible. > If he could take the file to the FHC with Legacy on their computers > and see if it works ok there, then that might be a clue as well. > Frequently, computers in the same household will have the same > programs and settings on them. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Sat, May 30, 2015 at 10:24 AM, Chris Seens <[email protected]> > wrote: > > I am a retired programmer also and I used to use MSAccess and Visual > Basic a > > lot. > > > > There are several very important questions before any possible solution > to > > this issue could even be considered: > > > > What OS are you using? > > What version of Windows are you using? > > Do you use any Microsoft Office software on your machine and if so what > > version(s) are you using? > > What version of Legacy are you using? > > Are you using the default settings for the Legacy family tree > directories? > > If not, please explain what changes you have made to these settings. > > > > More questions will likely need to be asked once these questions are > > answered. However, what I would do if possible, is to install the latest > and > > greatest Legacy version on a 'pristine' machine. Only Windows and Legacy > and > > restore your latest backup to this machine. Do you still get this error? > By > > doing this you remove any chance that there is some conflicting software > on > > your regular machine. > > > > Have a great day, > > > > Chris > > > > > Legacy User Group guidelines: > > http://www.LegacyFamilyTree.com/Etiquette.asp > > Archived messages after Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Archived messages from old mail server - before Nov. 21 2009: > > http://www.mail-archive.com/[email protected]/ > > Online technical support: http://support.legacyfamilytree.com > > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
