Thanks so very much for the detailed description! Not too many people use Webroot, but I do. I am so glad I have not yet updated. You have probably saved many people from worry and grief!
CE ________________________________ From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> on behalf of David Dearth <deart...@hotmail.com> Sent: Saturday, May 6, 2017 7:21 PM To: Legacy User Group Subject: Re: [LegacyUG] V9 Error Code 3045 **SOLVED** Thank you Bob, Robert, Ian, Pete and Cathy! There's a great group of people on this list! After much experimentation, the problem has been found. Ian, it appears that you were on the right track. My anti-virus software was the culprit. I am running Webroot SecureAnywhere on all of our computers and devices. This is a popular (I think) program that I originally purchased from Best Buy. This is the first time I have had any kind of issue with it since 2009 when we first started using it. If anyone else is using Webroot and having issues with Legacy, this is what I have done... Open Webroot, then go to Identity Protection settings (the gear icon). There is a tab there for Application Protection. Choose this tab and you will see many of your programs listed. The options are "Protect", "Allow" and "Deny". Legacy 9 was set to "Deny", apparently by default. I changed it to "Allow", and all of my problems disappeared! I tried many different things to track down this problem, starting with the suggestions from you folks. This one tweak fixed the following problems: 1. Error Code 3045 (not a Legacy error) on exit. 2. Error Code 3045 sometimes on startup. 3. Inability to paste text. This was a problem that I was not aware of at the time of my first post. I could not paste anything that I copied, which I used to do quite routinely. No field, including general notes, would accept pasting of any kind. It just remained blank. 4. Backups not occurring. Backups are now working beautifully! ...Backup to Legacy Cloud seems to be working now too, but I'm thinking that issue may be unrelated?? Just coincidence in timing perhaps. 5. Hints are working extremely well now. I did not realize before that the Hint feature may have been hindered somewhat by this issue. After changing this setting in Webroot, I saw orange dots (hints) popping up everywhere! It was not like that before. Just a few here and there. I am extremely happy with Legacy 9! Glad I upgraded from 7.5! Anyone else running Webroot - check your settings! Thanks a million! Dave Dearth ------ Original Message ------ From: "Pete" <pete.bea...@gmail.com> To: "'Legacy User Group'" <legacyusergroup@legacyusers.com> Sent: 4/22/2017 10:23:28 PM Subject: Re: [LegacyUG] V9 Error Code 3045 >There appear to be two ".ldb" files under the Legacy Family Tree/Data >directory. >Before you run the Legacy Program, check the "Data" directory and >delete any >".ldb" files you find. When you run Legacy, It will recreate the >necessary >".ldb" files. > >Pete Beatty > >-----Original Message----- >From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] >On >Behalf Of Ian Thomas >Sent: Saturday, April 22, 2017 9:34 PM >To: Legacy User Group <legacyusergroup@legacyusers.com> >Subject: Re: [LegacyUG] V9 Error Code 3045 > >David >There is a possibility that this is caused by an anti-virus program >putting >a lock on (the technical term) the .ldb lock file. This is not your >Legacy >database itself, but associated with it. >If this is the cause, then you can tell your ant-virus software to >exclude >scanning of MSACCESS.EXE files But I only know this for Symantec's DLP >(Data >Loss Prevention) client software. It may not apply to other "domestic" >virus >checkers. > >Even if this is NOT the problem, you may have to delete the .ldb file. >Check >the Legacy Help web page - I think there is a specific article there. >The >file is recreated by the "Access database engine" which Legacy uses, >and >deleting it does no harm. >Cathy Pinner or Brian Kelly may have some observations about Error >3045? > >Ian Thomas >Albert Park, Victoria 3206 Australia > > >-----Original Message----- >From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] >On >Behalf Of David Dearth >Sent: Sunday, 23 April 2017 10:49 AM >To: LegacyUserGroup@legacyusers.com >Subject: Re: [LegacyUG] V9 Error Code 3045 > >Thank you Robert and Bob... yes I have tried rebooting. I have since >confirmed that this is indeed a MS Access (which I believe Legacy uses) >error code and not Legacy's (it is not listed in Legacy's error list >either). A Google search turned up many hits on this. I will >investigate >further and get back with the group on what I find out. > >Dave > > > >-- > >LegacyUserGroup mailing list >LegacyUserGroup@legacyusers.com >To manage your subscription and unsubscribe >http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >Archives at: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > > >-- > >LegacyUserGroup mailing list >LegacyUserGroup@legacyusers.com >To manage your subscription and unsubscribe >http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >Archives at: >http://www.mail-archive.com/legacyusergroup@legacyusers.com/ -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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