Pauline,

 

Your post indicates that MyHeritage uses subtle techniques to try and part you 
from your money when you aren't really interested in the product they are 
pushing. Those techniques are often called "dark patterns".

 

Free services that convert into paid subscriptions are a common example. A free 
trial that simply ends without a subscription is fine. A free trial that 
automatically becomes a paid subscription is converting trials into sales under 
the guise of making it "easier for the customer". That's a dark pattern, albeit 
a common one. Of course, it's worse when terminating the trial before it 
converts is difficult or time-consuming: sign-up is easy, one-click, but 
cancelling is tedious, perhaps via telephone where you wait 30 minutes to get 
an agent, and then the agent tries to convince you not to cancel.

 

Consumers should be very careful of _every_ interaction with companies that 
employ dark practices.

 

John

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