I have just opened my Legacy 9 from the task bar where I keep it attached, and to my horror my whole family tree has disappeared! All I get is that silly sample one, and I have gone through the list that Legacy gave me, but none of them come up with my tree. Even where I had it saved in my computer files, there are just 2 sample files of that other silly tree. Please help. as I need to upgrade to 10, but how can I when my tree has just disappeared from everywhere? I was only using it the other day! Would resetting my laptop to an earlier time help, please? It is Windows 11, and I had the free Legacy 9 edition.
On Thu, 13 Jun 2024 at 04:03, Cathy Pinner <genea...@gmail.com> wrote: > Legacy 10 has been released and is free for everyone. It has all the > Deluxe features for free. It has the same look and feel as Legacy 8 and > 9. It has some new features and reports and tweaks to existing features > and reports. > The new features are listed on the renewed Legacy website. The full list > is in this blog: > < > https://news.legacyfamilytree.com/legacy_news/2024/06/the-new-legacy-family-tree-10-is-here-and-its-all-free.html> > > It's advised to be running Windows 10 or Windows 11. Not all features > are guaranteed to work on earlier Windows versions. > Here's the things to do to make the process as trouble free as possible > with some comments on where a few people out of the thousands who have > updated have been encountering problems. Note it will overwrite Legacy > 9. You can't run both versions as the settings are all locked to the > same folder ...\Documents\Legacy Family Tree\_AppData\ folder 1. Run > File > File Maintenance > check/repair on your files. You should be > doing this regularly to keep your database healthy. 2. Verify that there > are no broken media links. Tools>Media Relinker You can fix them in > Legacy 10 but you need to know they weren't caused by the upgrade. 3. > Backup your family file and media files. Preferably make sure you also > have these backups off your computer either in a cloud or on external > drive. 4. Download 10 from the website. Some people encounter problems > because a) they make a typo when entering their email address, b) the > email goes to spam or doesn't arrive. If it doesn't arrive try a > different email address c) the link in the email doesn't work and they > need to copy and paste the link to their browser. > 5. Install 10 and enjoy. Some people encounter problems with the > installation because their security software blocks it or part of it. > Pausing the security software during installation solves that. If > concerned you can go into Aeroplane mode/come offline for the > installation. If there is any problem after installation RESTART your > computer and it is usually solved. Have fun, Cathy > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
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