Sherry:
I am sending this letter out again with a few changes .
Sorry, I was wrong, the .ocx files are not in c:Legacy/Data. They are with
my backup Zip Files in C:Legacy/Backup, not in Data. When I hit "Bakup
Family
Files" no backup files show. They do appear in C:Legacy/Backup when I bring
up Windows Explorer.
Where should the Zip backup files be? In C:Legacy/Data or in a separate
folder in C:Legacy/Data. I used to have my Data Files in My Documents, but
changed it back to the way it was originally set up when I started having
this problem.
The .ocx files may have been created when I imported PAF 3 data files
into Legacy. I did this while using Windows 98, and my main datbase works
fine in
that old computer, but it also has .ocx files in Backup.
I have the problem with Notes in Windows XP where I am using my main
Legacy database that I have been using since Legacy 3,4,5 in my old
computer, and all last year, 2005, with Legacy 5 with XP in my new computer
with no such problems.
I have learned that the problem does not happen when I open the main
database called all.legacy.fdb from the Open Family File until I go into the
Notes of my sixth great grandfather. Then notes will not open, just crashes
Legacy. When I open Legacy after the crash, the notes have problems on
assorted people. My husband's notes open; then it comes up with the problem
scenario in my earler message and closes Legacy when I hit the close button
on the Problem screen which is the only alternative. If I open the
all-legacy database after it crashes, then hit Close Family File, and reopen
it with Open Family File, the collapse does not happen on any other
individual unil I reach my sixth great grandfather.
Then it crashes with no warning that it is going to crash Legacy.
I have now tried the work databases which I transferred from Windows 98
this February 2006. I had no problems. On my old Windows 98 PC, I have no
problems with Notes for my sixth great grandfather in my main database.
That is the history. I hope it is not too confusing. I would appreciate
it if someone with the 258 update of Legacy 5 would try out the notes on a
sixth great grandfather. Maybe in Legacy 6, too. Thank you.
In hope that this can be straightened out.
Winifred
----- Original Message -----
From: "LegacySupport" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, April 17, 2006 10:06 AM
Subject: RE: [LegacyUG] Legacy 5 20 Jan 20006 shutting down
> Winifred,
>
> Please go to our website at http://www.LegacyFamilyTree.com/Help.asp >
> Solutions by Error Description, where you'll find a section "Notes won't
> open". Follow the steps there to download and save the WSpell.ocx file to
> your Windows/System32 folder.
>
> If that doesn't help, please email support directly at
> [EMAIL PROTECTED]
>
> Thanks for using Legacy.
>
> Sherry
> Customer Support
> Millennia Corporation
> [EMAIL PROTECTED]
> http://www.LegacyFamilyTree.com
>
> We are changing the world of genealogy!
>
> When replying to this message, please include all previous correspondence.
> Thanks.
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of winmcl
> Sent: Friday, April 14, 2006 7:23 PM
> To: [email protected]
> Subject: Re: [LegacyUG] Legacy 5 20 Jan 20006 shutting down
>
> It is th last update to Version 5 - 258. Sometimes it happens when I click
> th nots icon in Family View, and sometimes when I click the notes icon
from
> Individual View. When I get into the notes it happens when I hit Save. I
> have done File Maintenance, CheckRepair and No Problems is what I get.
> Winifred
> ----- Original Message -----
> From: "Robert Carneal" <[EMAIL PROTECTED]>
> To: <[email protected]>
> Sent: Friday, April 14, 2006 4:16 PM
> Subject: RE: [LegacyUG] Legacy 5 20 Jan 20006 shutting down
>
>
> > Does this happen only during notes? I'd like to try to reproduce this
> error
> > if possible. I know you said you were using the last update for
> > version
> 5.0,
> > but what version number is it please? You can determine that by going
> > to Help >> General Information.
> >
> > Thx,
> >
> > Robert
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] Behalf Of
> > winmcl
> > Sent: 2006-04-14 17:14
> > To: [email protected]
> > Subject: Re: [LegacyUG] Legacy 5 20 Jan 20006 shutting down
> >
> > My computer is Windows xp SP2 with all critical updates. I am using
> > Legacy 5, last update. When I go into General Notes, sometimes it
> > shuts down instantly. Occasionally it gives me a warning, then closes.
> > This is the warning note.
> > Legacy Genealogy Software for Windows, Error Signature:
> > AppName.legacy.exe.
> > ModVer. 5.30.23.1221
> > AppVer. 5.0.0.258
> > Offset. 00005c91
> > ModName.Riched 20.dll.
> > Is there anything I can do to correct this so I can edit my notes?
> > It happens when I click the notes icon from Family View or Individual
> > view. I can still print the notes.
> > Your advice will be much appreciated. Thank you.
> >
> > Winifred
>
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Enter the drawing for a FREE Legacy Cruise to Alaska or a FREE research trip to
Salt Lake's Family History Library. Open to users of Legacy 6 Deluxe. Enter
online at http://legacyfamilytree.com/FreeTrip.asp
Legacy User Group guidelines can be found at:
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To find past messages, please go to our searchable archives at:
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