Jeremy Huntwork wrote:
Gueven Bay wrote:
Hi dear LFS devs,
I am one of the - I think - many silent readers of LFS-dev.
Part of the problem, too, is that many of them *just don't read*. The
answers to the questions they ask are right there in the book.
Yes, they are right there in the book and they are written by geeks who
don't appear to have the ability to write for a normal reader who likes
to learn. The written instructions often don't make sense until you've
already done it. And, the people who write them have done the things
hundreds of times, so for them it's old hat.
But with others it's easy to tell that this is a pattern for them.
They just don't read.
Read and understand what you read area two entirely different things.
When they have a question, they don't look for the answer themselves.
They pop into IRC or send a support question to list upon list until
some gullible person (like me!)
gullible? or kind, understanding and compassionate?
hands them an answer. (Most often a simple google search on the
question would have provided the answer in the first two or three links).
There is a printed book on how to search using google. I doubt it was
written because google is so simple to use for geeky things.
What the current support staff *should* do is...
What the support staff on IRC is taught to do is help when they want to
help, be polite if they don't want to help and be silent if they want to
toss insults around the channel.
...asking intelligent questions
imho, there are no stupid questions.
sash
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