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Jillian,

Maybe I was hasty in my commentary, but I have spent time reading so many 
"we're sorry" statements by companies that I've become slightly jaded. Blame 
South Park :) I also find it very difficult that NBC "didn't initially 
understand the repercussions of our complaint, but now that we do, we have 
rescinded it."  [1]

Surely arguing against unfair Ts & Cs is something the Internet community 
should be doing? Particularly when it seems the whole US population watching 
the Olympics seemed to be complaining also. [2] [3] [4] Curiously I had a link 
to a Reuters article yesterday about how US TV watchers were using VPN services 
(TunnelBear for example) to watch BBC coverage of the games as they were being 
provided with terrible coverage via NBC. The link now seems to be a 404. [5]

The fact that NBC were delaying the video feeds and requiring people to 
purchase online subscriptions to watch live video is perfectly acceptable. It's 
their business decision. I think it's pretty lame, but they're a for-profit 
business and can do what they like (within reason). Again people should 
complain and argue against it.

As Simon Phipps mentioned (as is reported) Twitter alerted NBC to the message 
by Adams and showed them how to complain, without contacting the originator of 
the offending message. Surely that's against their Ts & Cs? The user messes up 
(or not in this case) and is punished. The service provider messes up, and 
nothing happens? [6]

Lina: A US based lawyer commented to me yesterday that NBC and Comcast are 
subject federal oversight (I don't know the legal definition of "oversight") in 
the USA. Which would presumably means that the "government" can assert some 
control/influence on them, and that the public would be entitled to contact the 
corporations employees. I think I will leave the legal interpretation to the 
lawyers. It would be interesting to hear what the legal status of this is.


Bernard

[1]: 
http://www.reuters.com/article/2012/07/31/net-us-twitter-nbc-journalist-idINBRE86U1EZ20120731
[2]: http://storify.com/btballenger/nbcfail-x-ways-nbc-blew-olympics-coverage
[3]: 
http://www.independent.co.uk/news/world/americas/nbcfail-backlash-as-twitter-locks-out-reporter-guy-adams-7987906.html
[4]: 
http://lifehacker.com/5930437/how-an-american-can-stream-the-bbcs-official-olympics-coverage-and-overcome-nbcfail
[5]: 
http://www.reuters.com/article/2012/07/31/net-us-olympics-tech-workaround-idUSBRE86U02R20120731
[6]: 
http://www.telegraph.co.uk/technology/twitter/9440137/London-Olympics-2012-Twitter-alerted-NBC-to-British-journalists-critical-tweets.html


On 31 Jul 2012, at 22:22, Lina Srivastava wrote:

> Not in defense of Twitter's underlying decision, but in the case of the 
> apology, I wouldn't say this is usual BS language. This is   Twitter's GC, 
> not the PR department, stating their policy and an explanation in response to 
> this particular situation. They handled at least the apology and explanation 
> correctly.  And as Jillian said, as a private corporation, they are well 
> within their legal rights to suspend any user they want, or draft any kind of 
> usage policy they want, as long as that policy isn't itself illegal (eg. 
> discriminatory, etc.)  That they screwed up in terms of the user 
> relationships, and in the larger sense of how you craft these policies today, 
> is fairly obvious-- and hopefully they'll listen to Jillian re: appeals 
> processes.
> 
> About the question of whether an email address per se is confidential, it all 
> depends. Email addresses may constitute personally identifiable information, 
> but I don't know if that applies to corporate email addresses, because I 
> guess you could make a case that's part of the public record and/or it's 
> routine business information-- and there are different standards about 
> personally identifiable information depending on the state, agency, or 
> jurisdiction. So I don't know the answer to that without researching the case 
> law. Anyone else? 
> 
> 
> On Tue, Jul 31, 2012 at 4:46 PM, Jillian C. York <jilliancy...@gmail.com> 
> wrote:
> Bernard,
> 
> 1. Not reading a post and then pontificating on assumptions is pretty lame.
> 
> 2. EFF Legal is not on this, because Twitter is well within their legal 
> rights to suspend a user for any reason.  While I think that sucks, it is, in 
> fact, the truth.
> 
> 3. I very much hope that Twitter either rephrases their rules or starts 
> investigating claims such as this in the future.  I also firmly believe that 
> they need an appeals/escalation process for situations like this.
> 
> Best,
> Jillian
> 
> 
> On Tue, Jul 31, 2012 at 1:24 PM, Bernard Tyers - ei8fdb <ei8...@ei8fdb.org> 
> wrote:
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> Hi Jillian,
> 
> Thanks for explaining the details. Pardon my language but...FFS. This is 
> disgraceful.
> 
> Adams used publicly available information like this: 
> http://www.linkedin.com/pub/gary-zenkel/3/569/126 and Twitter closed his 
> account?
> 
> In which case, if I were Adams, I would release my legal attack hounds, and 
> sue Twitter under what ever legislation they could.  Anyone from the EFF 
> Legal want to comment?
> 
> That is disgraceful. Another example of why I believe Twitters 
> self-censorship "internal struggle" earlier this year was an easy out for 
> them.
> 
> I hope Adams doesn't take the usual "we're sorry" excuse thats trotted out.
> 
> Bernard
> 
> On 31 Jul 2012, at 16:13, Jillian C. York wrote:
> 
> > Bernard,
> >
> > Twitter's explanation was not that the statement was defamatory, but that 
> > Adams had posted private information.  The email address he posted, 
> > however, is not private: it is available on NBC.com.  That's the entire 
> > case.
> >
> > -Jillian
> >
> > On Tue, Jul 31, 2012 at 1:39 AM, Bernard Tyers - ei8fdb <ei8...@ei8fdb.org> 
> > wrote:
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> >
> >
> > (Slightly devil's advocate/contrarian POV)
> >
> > Interesting story, and Adams probably has a case but it never ceases to 
> > amaze me when people disconnect their "real world" brains from their 
> > "Internet" brains.
> >
> > I would be the first person to complain if someone's free-speech was taken 
> > away, however, if Adams has said anything defamatory in his Twitter stream, 
> > then he is still bound by "real world" laws.
> >
> > Just because I say something defamatory or libellous about person X on the 
> > Internet, doesn't mean that *IF* it's found that a "real-world" legal 
> > process cannot be executed.
> >
> > Most people using the Internet may not understand that, but I would have 
> > expected journalists to understand it.
> >
> > Is it illegal to suspend someones services for naming an executive of a 
> > media company for doing XYZ in the USA? I have no idea.
> >
> > If it is illegal, then people need to speak out against a ridiculously 
> > brain-dead law.
> >
> > If it is not illegal, people need to complain to Twitter for freedom of 
> > speech. Twitter need to rewind their equally brain-dead actions and 
> > apologise to the guy.
> >
> > Now, if he has said nothing "illegal" on Twitter, then IMHO, fire up the 
> > legal drones Guy. This I unfortunately have direct experience of. At this 
> > point it becomes (certainly in parts of Europe) a case of "who's got the 
> > bigger legal team".
> >
> > (My reasoning comes from Bruce Schneier's argument on laws specific to 
> > "cybercrimes". To paraphrase "Prosecution can be difficult in cyberspace. 
> > On one hand the crimes are the same.....The laws against certain practices, 
> > complete with criminal justice infrastructure to enforce them, are already 
> > in place....Fraud is fraud, whether it takes place over the US mail or the 
> > Internet.")
> >
> >
> > On 31 Jul 2012, at 00:17, David Johnson wrote:
> >
> > >
> > > http://sports.yahoo.com/news/olympics--critic-of-nbc-has-twitter-account-suspended-after-network-complains.html
> > >
> > > --
> > > David V. Johnson
> > > Web Editor
> > > Boston Review
> > > Website: http://www.bostonreview.net
> > >
> > > Twitter:
> > > http://twitter.com/BostonReview
> > > Tumblr: http://bostonreview.tumblr.com
> > >
> > > Cell: (917)903-3706
> > >
> > > _______________________________________________
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> > - --------------------------------------
> > Bernard / bluboxthief / ei8fdb
> >
> > IO91XM / www.ei8fdb.org
> >
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> > --
> > +1-857-891-4244 | jilliancyork.com | @jilliancyork
> >
> > "We must not be afraid of dreaming the seemingly impossible if we want the 
> > seemingly impossible to become a reality" - Vaclav Havel
> >
> >
> >
> 
> - --------------------------------------
> Bernard / bluboxthief / ei8fdb
> 
> IO91XM / www.ei8fdb.org
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> 
> 
> -- 
> +1-857-891-4244 | jilliancyork.com | @jilliancyork 
> 
> "We must not be afraid of dreaming the seemingly impossible if we want the 
> seemingly impossible to become a reality" - Vaclav Havel
> 
> 
> 
> 
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> 
> 
> -- 
> Lina Srivastava
> --
> linasrivastava.com  |  twitter  |  linkedin 
> 
> 

- --------------------------------------
Bernard / bluboxthief / ei8fdb

IO91XM / www.ei8fdb.org

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