both windows and mac simplify the computing experience. the more choices the end users have to make the more things can go wrong. With Linux you have to have a good idea of what you are trying to do in order to to be successful. I have not had too many problems installing hardware in Linux, I will admit that it was not as simple and double clicking an exe or msi file but I rather enjoy working through problems like that so i guess i may be the exception to the rule. Shuttleworth is right in his idea that ubuntu has to model itself on the mac way of doing things if they want to make inroad in the desktop PC market. Otherwise it will always be an OS for servers and 'geeks'.
A word on Mac marketing wiz, most mac users have no idea that they are using a UNIX based OS. I think that it is really funny.
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