your are so kind of course Heather is not hear now but I will try it and press command f 5 you never know.
this is all amazing wonder why I could not find all this in the manual.
who was it that said bring on the stainsbies oh me I think.
wonder if I skyped my friend whould they see what was on the screen.
will not give up though.
all a learning curve.
thanks again though.
At 19:06 07/07/2013, you wrote:
Hi John,

If that doesn't work, you can try Sarah's suggestion of booting to the recovery partition. This is a hidden partition that Apple now places on your hard drive that works as a replacement for the startup DVD. You can boot into the Recovery partition by holding down the Command+r keys immediately after powering up and hearing the chime. Keep holding them down for a while, until a window with "OS X Utilities" appears (since you have sighted assistance).

You have options to restore from Time Machine backup, Reinstall OS X, Get Help Online, and run Disk Utility, so you can repair permissions.

I haven't used this, but I recall that Sarah used the "Reinstall OS X" option recently. Sorry not to be able to provide first-hand details.

Hope this explanation helps.

Cheers,

Esther



On Jul 7, 2013, at 7:56 AM, John Gallagher wrote:

> brilliant trying it now after four beeps i took my fingers off and it bleeped again now waiting.At 18:44 07/07/2013, you wrote: >> To reset the PRAM, you have to hold down Command, Option, p and r, then press the Power key and keep holding down the four keys until you hear the chime four times. Release the four keys and the machine will boot normally.
>>
>> Also, having done updates, it's a good idea to repair permissions.
>>
>> Cheers,
>>
>> Anne
>>
>>
>> On 7 Jul 2013, at 19:28, Chris H <christopher...@gmail.com> wrote:
>>
>> > Am I correct in thinking you can press command, p, r in that order when you hear the chimes to reset the PRam or something?
>> >
>> > On 07/07/2013 15:54, John Gallagher wrote:
>> >> Hi all
>> >> Just set up my new mac did some downloads or should I say updates then
>> >> it says restart.
>> >> we restarted the machine and no joy what ever we do it sounds as as if
>> >> it loads and Heather says the screen is blank so a bad start.
>> >> is there an actual re set button some where.
>> >>
>> >>
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