I LOVE you last line there. It ties in with something I was tought at Silicon Heart (great dealer in soho london). The owner told me a line I keep close to heart "it is better to tell the client that you do not know the answer but WILL find out than to lie and fuck it up".
Clients love it when you say "I dont know but I will find out for you". I think people are tired of being handed bullshit.
gerard
Dave Edwards wrote:
Around the same time, another client ordered an Airport card from
jigsaw. It was the wrong one (their mistake). I got straight through to their customer services depaerment, they apologised and shipped the correct one immediately and picked up the other one at their expense.
The issue is never that things go wrong but is about what happens to
make things right.
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