Re: UK Mac dealers

[Susan Platter]

That last line of yours, Gerard, was used by a Lib Dem chappie on a 
Radio 4 phone-in. The question was about Council Tax and second homes 
and he looked up the answer in the manifesto, in the studio, and gave 
it out - pretty honest for a politico!
Regards
Susan

On 21 Apr, 2005, at 11:51, Gerard van Schip wrote:
Very true but be carefull with who to blaim. It can be down to just a 
few bad apples (no pun intended) at the dealer.

I LOVE you last line there. It ties in with something I was tought at 
Silicon Heart (great dealer in soho london). The owner told me a line 
I keep close to heart "it is better to tell the client that you do not 
know the answer but WILL find out than to lie and fuck it up".

Clients love it when you say "I dont know but I will find out for 
you". I think people are tired of being handed bullshit.

gerard
Dave Edwards wrote:
Around the same time, another client ordered an Airport card from
jigsaw. It was the wrong one (their mistake). I got straight through
to their customer services depaerment, they apologised and shipped the
correct one immediately and picked up the other one at their expense.
The issue is never that things go wrong but is about what happens to
make things right.

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