I haven't been following all of this thread but a common issue with non-Apple keyboards is the command and option keys get swapped. So when you say the VO keys didn't work, you might want to try control+command instead of control+option to test if those keys have shifted around.

CB

On 5/7/14, 3:42 PM, Caitlyn and Maggie wrote:
Hi,
Yes, I've tried other keyboards and they get recognized.

I did try this particular one with my mac air as well and got the keyboard 
assistant.  I went through the assistant and after I followed all the prompts, 
it said that the keyboard was ready to use. However, when I tried to use it, 
not all of the keys were recognized.  For example, I was unable to use the vo 
keys.

I haven't tried resetting the pram on my imac yet, so I might try that.

At this point, I am beginning to think that wanting an ergonomic keyboard might 
just be too much trouble.
boo.
Cait

On May 6, 2014, at 8:17 PM, Doug Lawlor <doug.law...@gmail.com> wrote:

Hi Cait,
This all sounds very strange. I have a late 2009 white Macbook and when I plug 
inan external keyboard I get the setup assistant here. Your keyboard may be the 
problem. Have you tried a different keyboard on your iMac ? What happens then?

Doug


Sent from my iPhone

On May 3, 2014, at 4:08 PM, Caitlyn and Maggie <caitlyn.furn...@gmail.com> 
wrote:

Hi Doug,
My i mac is a 2010 imac, i7, 16 g of ram, if that makes any difference.  I'm 
running mavericks, 10.9.2 or whatever the latest incarnation is at the moment.

I have tried everything I can think of to get this blasted keyboard to work!

I read an an article yesterday teling how to go into the user library and get 
rid of a particular plist file, which I did, but that only helped somewhat.  
The file was com.apple.hitoolbox.  After I got rid of that and rebooted, some 
keys were recognized, but not as what they were supposed to do.  For example, 
command tab would move right, like the right arrow.

Just as an aside, I did plug the keyboard into my new mac air that I just got 
for Christmas and got the keyboard assistant.  AFter it claimed that the 
keyboard was recognized and said I could use the keyboard, again, the keyboard 
wasn't working as expected.  vo right arrow was acting like enter, for example.

Perhaps this microsoft keyboard is just wanky or something!
I sure wish it would work, because it's comfy to type on..  But it's not worth 
the hassle  unless I can figure out something relatively soon..
Thanks for any help!
Cait

On May 3, 2014, at 3:52 PM, Doug Lawlor <doug.law...@gmail.com> wrote:

What version of Mac OS are you running? How old is your iMac?

Doug

Sent from my iPhone

On May 2, 2014, at 2:48 PM, Caitlyn and Maggie <caitlyn.furn...@gmail.com> 
wrote:

At  an office supply store near me.  It's called Beatty's Basics.
Any ideas as to my question?
Cait

On May 2, 2014, at 2:14 PM, Isaac Hebert <isaac.heb...@gmail.com> wrote:

Wheir did you get the keyboard from?

Sent from my iPhone

On May 2, 2014, at 12:31 PM, Caitlyn and Maggie <caitlyn.furn...@gmail.com> 
wrote:

Hi,
I just bought an ergonomic keyboard that's supposed to work with my i mac.  the 
tech guy tried it out on his mac at the store and it worked.

when I got it home and plugged it into my machine, my machine acted like 
nothing was plugged into it at all.

I restareted my mac and stil l nothing.

I tried all the usb ports and still nothing.

We tried plugging the keyboard into my husband's mac and got the keyboard 
assistant, asking us to help identify the new keyboard.

My mac has no problems with my mac keyboard.

All my other usb devices work fine in all the ports and so does my mac keyboard.

what could be causing this, and more importantly, what can I do to fix this?

would a clean install fix this?

thanks,
Caitlyn

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