Denise,

If you upgraded from the iPHone 3GS to 4, you did not loose your data plan. I 
checked this out very carefully, but opted not to upgrade at that time. I 
checked again recently and was told that the only way I would loose my data 
plan, which is unlimited, is if I switched to one of the existing data plans, 
(i.e. unlimited to 2Gb etc.) So, changing equipment has no affect on your data 
plan. As far as quality of calls, I have yet to hear any cell phone provide the 
same level of quality as a landline phone. The cell call always has some 
digital artifacts that landline calls do not.
Scott





On Jan 11, 2011, at 8:54 AM, denise avant wrote:

> hi,
> the way this may all play out is with competitive pricing. for example, when 
> i switched to the iphone and thus at&t, i got 100 fewer minutes and a $20.00 
> price increase. at&t tried to tell me i was getting a good deal because i get 
> calls free if i am calling another of its customers. but most of my contacts 
> do not have at&t.
> also, there was nothing for those of us wishing to upgrade from the 3gs to 
> the 4g. and if you did that, kiss your unlimited data plan good-bye.
> i do not know how clear the call signal is on verizon. a friend of mine has a 
> blackberry with US Cellular, and talking on her phone is like talking on a 
> land line.
> so i suspect these will be considerations when discussing customer 
> satisfaction.
> 
> On Jan 11, 2011, at 7:42 AM, Carolyn Haas wrote:
> 
>> Hi Scott:
>> I'd have to agree with you that at&t has generally given me very good and 
>> responsive customer service when I've had to call in.  Their network is 
>> imperfect, as they all are.  BTW: I'm unfamiliar with the term net 
>> neutrality.  Is that a Scottism, or an actuality?:) And what does it refer 
>> to?
>> Thanks
>> 
>> Carolyn H
>> On Jan 11, 2011, at 3:56 AM, Scott Howell wrote:
>> 
>>> James,
>>> 
>>> I am not loyal to any company, which I feel has to be stated up front 
>>> because of what I'm going to say next. I have been with AT&T for nearly two 
>>> years and to be honest I have not had any problems with their customer 
>>> service. Only once did they make an error, which was something to do with 
>>> the system and a change I made. They corrected the problem quickly and 
>>> offered me compensation. Now I have had little reason to call customer 
>>> service in any case with either company. I will point out though Verizon 
>>> made life very difficult for me when I opted to switch to AT&T and tried 
>>> charging me early termination fees even though my contract had ended. It 
>>> took me a couple of months to get the issue resolved. So, a lot of this in 
>>> my opinion is expectation about service and of course everyone will have 
>>> different experiences and of course different experience with the service 
>>> as a result of where they live. I have a Verizon cell phone for work and I 
>>> get better coverage in my house with AT&T then I do with Verizon, as an 
>>> example. THe point is none of these companies are more interested in making 
>>> as much money as possible. What will be interesting is if Verizon can live 
>>> up to the hype. What I hope as a result of this is more competition in 
>>> plans. For example, Verizon apparently is going to offer unlimited data to 
>>> new iPhone customers and I wonder how long this will last. I would hope it 
>>> would push AT&T back to offering the same to current and new customers. Now 
>>> I do have an unlimited data plan, but I always felt it was unfair to 
>>> introduce such crappy plans at 200Mb and 2Gb for those price points. 
>>> Another thing that will be very interesting is what net neutrality will do 
>>> to the cell industry and that is something brewing in the pipeline.
>>> Scott
>>> 
>>> 
>>> 
>>> 
>>> 
>>> On Jan 11, 2011, at 2:18 AM, James Mannion wrote:
>>> 
>>>> The link worked fine for me as well. I hope the IPhone does well on
>>>> Verizon and that Verizon makes more of an atempt to be customer
>>>> oriented than AT&T ever has. AT&T sees no reason to make their network
>>>> what it should be if they can have a customer based trapped and can
>>>> screw them instead of making them happy. Maybe now they will face that
>>>> glorious reality that if you treat customers like shit you don't have
>>>> them.
>>>> 
>>>> On 1/10/11, Ricardo Walker <rwalker...@gmail.com> wrote:
>>>>> Hi,
>>>>> 
>>>>> The link works just fine for me.
>>>>> 
>>>>> Ricardo Walker
>>>>> rwalker...@gmail.com
>>>>> Twitter, Skype, and AIM: rwalker296
>>>>> Google Voice: 1-646-450-2197
>>>>> 
>>>>> 
>>>>> 
>>>>> On Jan 11, 2011, at 1:46 AM, Sarah Alawami wrote:
>>>>> 
>>>>>> Um? not the response I expected but I'll take a look and repost. Thanks
>>>>>> for letting me know.
>>>>>> 
>>>>>> S
>>>>>> On Jan 10, 2011, at 6:41 PM, Michael Thurman wrote:
>>>>>> 
>>>>>>> bad link
>>>>>>> 
>>>>>>> On Jan 10, 2011, at 7:23 PM, Sarah Alawami wrote:
>>>>>>> 
>>>>>>>> Will this hurt or hinder apple, at&t or both? read more:
>>>>>>>> 
>>>>>>>> http://bit.ly/fCCxOo
>>>>>>>> 
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