hi, the way this may all play out is with competitive pricing. for example, when i switched to the iphone and thus at&t, i got 100 fewer minutes and a $20.00 price increase. at&t tried to tell me i was getting a good deal because i get calls free if i am calling another of its customers. but most of my contacts do not have at&t. also, there was nothing for those of us wishing to upgrade from the 3gs to the 4g. and if you did that, kiss your unlimited data plan good-bye. i do not know how clear the call signal is on verizon. a friend of mine has a blackberry with US Cellular, and talking on her phone is like talking on a land line. so i suspect these will be considerations when discussing customer satisfaction.
On Jan 11, 2011, at 7:42 AM, Carolyn Haas wrote: > Hi Scott: > I'd have to agree with you that at&t has generally given me very good and > responsive customer service when I've had to call in. Their network is > imperfect, as they all are. BTW: I'm unfamiliar with the term net > neutrality. Is that a Scottism, or an actuality?:) And what does it refer to? > Thanks > > Carolyn H > On Jan 11, 2011, at 3:56 AM, Scott Howell wrote: > >> James, >> >> I am not loyal to any company, which I feel has to be stated up front >> because of what I'm going to say next. I have been with AT&T for nearly two >> years and to be honest I have not had any problems with their customer >> service. Only once did they make an error, which was something to do with >> the system and a change I made. They corrected the problem quickly and >> offered me compensation. Now I have had little reason to call customer >> service in any case with either company. I will point out though Verizon >> made life very difficult for me when I opted to switch to AT&T and tried >> charging me early termination fees even though my contract had ended. It >> took me a couple of months to get the issue resolved. So, a lot of this in >> my opinion is expectation about service and of course everyone will have >> different experiences and of course different experience with the service as >> a result of where they live. I have a Verizon cell phone for work and I get >> better coverage in my house with AT&T then I do with Verizon, as an example. >> THe point is none of these companies are more interested in making as much >> money as possible. What will be interesting is if Verizon can live up to the >> hype. What I hope as a result of this is more competition in plans. For >> example, Verizon apparently is going to offer unlimited data to new iPhone >> customers and I wonder how long this will last. I would hope it would push >> AT&T back to offering the same to current and new customers. Now I do have >> an unlimited data plan, but I always felt it was unfair to introduce such >> crappy plans at 200Mb and 2Gb for those price points. Another thing that >> will be very interesting is what net neutrality will do to the cell industry >> and that is something brewing in the pipeline. >> Scott >> >> >> >> >> >> On Jan 11, 2011, at 2:18 AM, James Mannion wrote: >> >>> The link worked fine for me as well. I hope the IPhone does well on >>> Verizon and that Verizon makes more of an atempt to be customer >>> oriented than AT&T ever has. AT&T sees no reason to make their network >>> what it should be if they can have a customer based trapped and can >>> screw them instead of making them happy. Maybe now they will face that >>> glorious reality that if you treat customers like shit you don't have >>> them. >>> >>> On 1/10/11, Ricardo Walker <rwalker...@gmail.com> wrote: >>>> Hi, >>>> >>>> The link works just fine for me. >>>> >>>> Ricardo Walker >>>> rwalker...@gmail.com >>>> Twitter, Skype, and AIM: rwalker296 >>>> Google Voice: 1-646-450-2197 >>>> >>>> >>>> >>>> On Jan 11, 2011, at 1:46 AM, Sarah Alawami wrote: >>>> >>>>> Um? not the response I expected but I'll take a look and repost. Thanks >>>>> for letting me know. >>>>> >>>>> S >>>>> On Jan 10, 2011, at 6:41 PM, Michael Thurman wrote: >>>>> >>>>>> bad link >>>>>> >>>>>> On Jan 10, 2011, at 7:23 PM, Sarah Alawami wrote: >>>>>> >>>>>>> Will this hurt or hinder apple, at&t or both? read more: >>>>>>> >>>>>>> http://bit.ly/fCCxOo >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "MacVisionaries" group. >>>>>>> To post to this group, send email to macvisionar...@googlegroups.com. >>>>>>> To unsubscribe from this group, send email to >>>>>>> macvisionaries+unsubscr...@googlegroups.com. >>>>>>> For more options, visit this group at >>>>>>> http://groups.google.com/group/macvisionaries?hl=en. >>>>>>> >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google Groups >>>>>> "MacVisionaries" group. >>>>>> To post to this group, send email to macvisionar...@googlegroups.com. >>>>>> To unsubscribe from this group, send email to >>>>>> macvisionaries+unsubscr...@googlegroups.com. >>>>>> For more options, visit this group at >>>>>> http://groups.google.com/group/macvisionaries?hl=en. >>>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To post to this group, send email to macvisionar...@googlegroups.com. >>>>> To unsubscribe from this group, send email to >>>>> macvisionaries+unsubscr...@googlegroups.com. >>>>> For more options, visit this group at >>>>> http://groups.google.com/group/macvisionaries?hl=en. >>>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To post to this group, send email to macvisionar...@googlegroups.com. >>>> To unsubscribe from this group, send email to >>>> macvisionaries+unsubscr...@googlegroups.com. >>>> For more options, visit this group at >>>> http://groups.google.com/group/macvisionaries?hl=en. >>>> >>>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To post to this group, send email to macvisionar...@googlegroups.com. >>> To unsubscribe from this group, send email to >>> macvisionaries+unsubscr...@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/macvisionaries?hl=en. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to macvisionar...@googlegroups.com. >> To unsubscribe from this group, send email to >> macvisionaries+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionar...@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionar...@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.