Garth,

You do not have to sugarcoat feature requests. In fact the more you are short 
and concise ensures there is no room for confusion.
I suspect Apple did not use the caps lock key since people do use the key for 
entering text etc. Apple obviously selected a key combination they felt would 
not interfere with any other applications, which is a common problem with 
windows screen readers. Although I encourage all feature requests, I'm not sure 
APple will make this possible really soon in my opinion. I think the best you 
might hope for is that you can set the key or key combination yourself. 
COnsider that only JAWS users are going to want the caps lock key, WIndow-Eyes 
users will want the insert key and/or control key, and lord knows what the 
other screen readers use. In any case sorry if I misinterpreted  what you were 
trying to say.

On Sep 17, 2011, at 11:50 PM, Garth Humphreys wrote:

> Hi Scot
> 
> It is not that I feel really strongly about the caps lock thing, I did my 
> research prior to buying my Mac and still chose to get it. All I was saying 
> is that it seemed pretty weird to me that this wasn't supported and frankly 
> the sort of thing that I would have assumed would have been long ago added.  
> You are right about the quick nav keys and the trackpad commander making the 
> VO keys less necessary.  
> 
> I guess my point is that I think we should make requests of apple to add 
> features we believe would improve the overal user experience and efficiency 
> of using theOSX  platform. This of course applies to the reporting of bugs as 
> well. If something is broken or could be improved then write Apple 
> Accessibility about it. This is how we can help to make things better. After 
> all, things have improved since Tiger, ie, the afore mentioned quick nav and 
> track pad commander have been added.  Maybe this was because of feedback 
> maybe not but I would assume that if the only feedback apple got about VO was 
> how wonderful it was then they would not have bothered improving it. 
> 
> I am sorry that my assertion that sugarcoating wasn't necessary was 
> interpreted as rude and demanding. This was not my intent. I was just 
> marvelling at how polite Eric was in his request to Apple. I was not 
> criticising it. My approach though would be to be a little more direct. That 
> is, if it is a feature request then just state the request and explain the 
> benefit. If it is a bug report then explain the bug and the steps to 
> replicate it. The apple employees are I would assume professionals and would 
> take this kind of approach just as seriously as one that was sugarcoated. 
> 
> I am sorry if I have offended anyone. I do feel that it is important that we 
> help to address issues rather than just wishing it would get better. 
> 
> All the best Garth
> 
> .    
> On 18/09/2011, at 5:26 AM, Ricardo Walker wrote:
> 
> I don't feel strongly about it but, I think it would make voiceover better.  
> I don't know anyone who prefers to press more keys than less keys at a time.  
> It might have made sense in Tiger for the VO keys to be control and option 
> but, now?  I don't know.  I just think it would make voiceover that much 
> easier to use.  And it wouldn't compromise anything.  I haven't had a problem 
> with VO keys either but, that doesn't mean it can't be made to be better.
> 
> Ricardo Walker
> rwalker...@gmail.com
> Twitter & Skype: rwalker296
> www.mobileaccess.org
> 
> On Sep 17, 2011, at 2:59 PM, Scott Howell wrote:
> 
>> It amazes me how strongly people feel about this caps lock key issue. I have 
>> been using VoiceOver since Tiger and honestly I have never had a problem 
>> with the VO-keys and hell with quick nav it really is almost unnecessary for 
>> the VO keys. Do you think Freedom Scientific would be willing to allow a 
>> user to change the caps lock to any key or key combination they chose? Oh 
>> and as far as how you package your request, if you come across as demanding 
>> and rude, I would not anticipate your request being taken very seriously and 
>> that is exactly how your message comes across.
>> Apple engineering obviously had a reason to choose a specific key 
>> combination and obviously the number of requests to change to something 
>> different or allow the user to choose any key or key combination has not 
>> been all that strong.
>> 
>> On Sep 17, 2011, at 9:14 AM, Garth Humphreys wrote:
>> 
>>> Hi Eric 
>>> 
>>> Thanks for the reminder to write to apple abut this.  It was one of those 
>>> things that surprised me when I was looking into getting my Mac. The 
>>> ability to configure the caps lock as the screen readers modify key is in 
>>> my opinion a pretty dumb  convention for Apple not to adopt.
>>> 
>>> Please don't misunderstand me to be saying that I want everything on the 
>>> Mac side to be done in the same way that it is on windows, this is 
>>> certainly not the case. But on this particular issue I think that Apple 
>>> could  learn from the other vendors who have come before.
>>> 
>>> Eric, you must be a lot more polite then me.  I wouldn't be bothered in 
>>> sugarcoating my request for a feature however I do think that you are 
>>> absolutely right to point out how the feature would assist you be more 
>>> productive.
>>> 
>>> Garth
>>> 
>>> On 17/09/2011, at 9:42 AM, Eric Caron wrote:
>>> 
>>> Hi Garth and others,
>>> 
>>>     I was very happy to read your comment about writing to Apple about 
>>> wanting the Caps lock key as the VO modifier  I make a point of writing and 
>>> asking this once a year.  If I could use that key I would be able to keep 
>>> my hands on the home row while using Voice Over commands and be much more 
>>> productive.  This is my strongest criticism of Voice Over.  I am glad to 
>>> know I'm not the only voice asking for Caps lock to be  the VO modifier.  
>>> 
>>> 
>>> When I write to them I usually say something like Thank you for this 
>>> wonderful screen Reader and computer.  I really appreciate the care put 
>>> into its development.  However, please add my voice to those asking that 
>>> the Caps lock key be available as the VO keys.  With this option I can keep 
>>> my hands on the computer home row and use the VO functions. This is much 
>>> easier and allows me to be more productive.    Sincerely Eric Caron 
>>> 
>>> I hope others of you will write if you agree that this would be helpful!
>>> 
>>> 
>>> I'm off to go write my yearly note!
>>> 
>>> Eric Caron 
>>> 
>>> 
>>> On Sep 15, 2011, at 3:30 AM, Garth Humphreys wrote:
>>> 
>>>> Just to be clear I was talking about googles operating system not their 
>>>> browser   
>>>> 
>>>> Anyway its a setting I would like and will be part of another email to 
>>>> apple :) 
>>>> 
>>>> SmileSent from my iPhone
>>>> 
>>>> On 15/09/2011, at 1:57 PM, Rachel magario <maga...@gmail.com> wrote:
>>>> 
>>>>> I agree, but I also think we should be able to customize it, by vo and 
>>>>> even by software, go that I want to use google short cut key and there is 
>>>>> conflict. But maybe that is an over kill! Is ok, I am that way! :)
>>>>> 
>>>>> On Sep 14, 2011, at 9:41 PM, Garth Humphreys wrote:
>>>>> 
>>>>>> Hi 
>>>>>> I couldn't agree more.  We should definately be able to configure the 
>>>>>> caps lock as the VO keys. Not because this is the way that other screen 
>>>>>> readers do it but because it is in my opinion a smart way of having it. 
>>>>>> The caps lock key is for most people hardly ever used. With googles 
>>>>>> chrome OS they have changed the caps lock key to a search key because 
>>>>>> they recognise the waste of space on the keyboard that the caps lock key 
>>>>>> currently represents  
>>>>>> On 15/09/2011, at 8:52 AM, Ricardo Walker wrote:
>>>>>> 
>>>>>> If you ask me, they should just get rid of the VO command all together.  
>>>>>> I think just assigning 1 modifier key as your "VO key would be a lot 
>>>>>> more efficient.  For example, I rather press caps left or right arrow 
>>>>>> than control option left or right arrow.  Especially since all macs come 
>>>>>> with a keyboard with only 1 control key by default now.
>>>>>> 
>>>>>> Ricardo Walker
>>>>>> rwalker...@gmail.com
>>>>>> Twitter & Skype: rwalker296
>>>>>> www.mobileaccess.org
>>>>>> 
>>>>>> On Sep 14, 2011, at 6:33 PM, Scott Howell wrote:
>>>>>> 
>>>>>>> Hey Rachel,
>>>>>>> 
>>>>>>> I also use an MBP; however, I do typically use an external keyboard, 
>>>>>>> but mainly since the machine is sitting on the desk. I believe with all 
>>>>>>> the commanders available, it almost negates the need for the VO 
>>>>>>> command. :) Well not quite, but getting close. What do you think?
>>>>>>> 
>>>>>>> On Sep 13, 2011, at 11:28 PM, Rachel magario wrote:
>>>>>>> 
>>>>>>>> Hey Scott, haha The joke was for you! but the Question for Keith, I 
>>>>>>>> was asking about his type of keyboard. I am also an MBP user! :) So I 
>>>>>>>> am glad my nightmare was short! :) 
>>>>>>>> Cheers,
>>>>>>>> Rachel.
>>>>>>> 
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