Morris Jones writes:

 > [AT&T are opaque about their standards and process, and don't
 > provide any means to respond or unsubscribe their customers who
 > don't want your mail.

This is the basic issue.  Email users generally put more pressure on
providers about "spam" (including stuff they've signed up for but have
lost interest) than they do for lost mail (which they often don't know
about, to be sure).  Furthermore, with lost mail providers can easily
point the finger elsewhere, which users tend to accept because moving
providers is a massive PITA (unless the original one provides
forwarding).  Not much Mailman or site admins can do about this,
unfortunately.

Note that in those cases where the provider sends examples of
"problematic" mail from your server but redacts customer
identification, there are ways to "fingerprint" the message which the
providers usually don't touch.  Basically, add a header field with a
hashed email address.  Of course this requires message-per-subscriber
which may be costly, and won't do much good unless you see enough of
these to make it worth doing this as a policy matter.

Since this involves patching Mailman anyway, you can add code so this
only happens for specific problematic domains.  It's reported to be
effective with AOL and (IIRC) Yahoo!

Steve



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