We don't drop mail, nor do we give gsuite the ability to drop mail, though the final recipient can set up a filter to trash messages (but they'll be in the trash label)
Unless they're a legacy free gsuite domain, they should have access to the email logs in the domain admin pages, and be able to search for any messages to see what happened to them. https://support.google.com/a/topic/2618873?hl=en&ref_topic=2683886 We can also track messages, but we can't track them for the sender for inbound messages for privacy reasons, only for the receiver. Brandon On Mon, May 27, 2019, 3:11 AM Benoit Panizzon via mailop <mailop@mailop.org> wrote: > Hi all > > I'm looking for a contact to Google (or anyone with insight on what > could cause the problem) to solve a specific issue we have with a > company using their ASP services. > > Observed Problem: > > I send them an email from the email client 'claws-mail'. This is > received perfectly. > > But we use RT/4 as issue tracking system. If I reply to a case we have > open with them. They do not get my reply, despite our logs showing a > successful delivery to aspmx.l.google.com and no late bounces being > received. We did try different recipients in their domain, it's the > same for all of them. It looks a bit like as if google is silently > dropping everything with: > > Precedence: bulk > or > X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/) > > Mit freundlichen Grüssen > > -Benoît Panizzon- > -- > I m p r o W a r e A G - Leiter Commerce Kunden > ______________________________________________________ > > Zurlindenstrasse 29 Tel +41 61 826 93 00 > CH-4133 Pratteln Fax +41 61 826 93 01 > Schweiz Web http://www.imp.ch > ______________________________________________________ > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >
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