Hi Grant > Why are messages, presumably from a human, outbound from RT/4 setting > the Precedence: header to bulk?
I suppose to silence auto-responders to prevent them to play email ping-pong. I know the good old 'vacation' tool does not reply on presence of the bulk header. And also RT/4 itself does not send the 'ticket created' confirmation email if a bulk header is present. > I can see Auto-Submitted: Auto-Generated: , but not Precedence: bulk. > > Do your outgoing messages have a references header? Does it reference > the incoming message's Message-ID? Yes, it references the Ticket ID: References: <rt-ticket-798...@imp.ch> (and other previous emails in the case) Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________
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