On 03/10/2019 10:07, Alessandro Vesely wrote:
On Thu 03/Oct/2019 09:46:35 +0200 Neil Youngman via mailop wrote:
On 23rd March, I looked into their data protection details. The
contact was the same customer care email that was failing to resolve
the issue.
Looking at the email headers, I saw that they, or their ESP, were
Out of curiosity, would you quote the relevant header fields? And how do you
check that what they claim is true?
The header was probabky "X-CSA-Complaints: whitelist-complai...@eco.de".
That's what I see in the latest message.
I probably Googled that header to confirm that it pointed to the
Certified Senders Alliance and, as they accepted the complaint, I guess
it must have been one of their members.
Anyway, who is their ESP?
ESPs have strict policies, to avoid being considered spammers. When I had
difficulty unsubscribing, writing a sharp message to the ESP provoked an
immediate reaction.
According to the CSA the ESP is Redeye International and they are a CSA
certified sender. I haven't dug into that as the CSA header was the
first point of contact I came across. I have tried the CSA complaint
route and have left it at that, so far.
Neil Youngman
Neil Youngman
Developer
Wirefast Limited
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