Hi Neil, hi all, we totally understand your frustration, this should just not happen. Let me comment a few things on your initial email:
„The initial response appeared to focus on email content and address collection, rather than the actual issue of unsubscription.“ Whenever we receive a complaint we do not only focus on the reason for complaining but look at any violation of our https://certified-senders.org/wp-content/uploads/2017/07/CSA_Admission_Criteria.pdf. So it is indeed possible that the complaints department mentioned different aspects on top of unsubscription. „Eventually I was asked for permission to pass the email to the ESP as part of the investigation. Although I wasn't confident that any positive action would be taken, I expected that the emails would finally stop and that I would get some response from CSA. It is now October. The emails are still coming and there has been no further communication from CSA.“ We can absolutely not confirm that there was no response from the CSA. As you know there has been communication between us during March and April. Of course there has been action taken as we always take action in such cases: According to our https://certified-senders.org/wp-content/uploads/2017/07/CSA_Rules_of_Procedure.pdf As you did not submit another complaint we simply didn´t know the emails are still coming. Please do not hesitate to contact us again in the future so that we´re aware and can take measures. In this particular case now we will get in touch with you in a separate email in order to help here and stop the emails. @Other commentators: • We do not profit from subscriptions, certified senders pay a monthly fee • Yes, there is an invitation to request a non-binding offer. This is an offer for the assessment and does not equal a certification. • Yes, the CSA is totally about best practises • Participants (certified senders and participating providers) can be found here: https://certified-senders.org/participants/ Best Regards Sebastian Kluth ---------------------------------------------------- Technical Lead CSA Certified Senders Alliance eco - Verband der Internetwirtschaft e.V. Lichtstr. 43h 50825 Köln Desk: +49 221 700 048 151 Mobile: +49 160 924 753 55 E-Mail: sebastian.kl...@eco.de eco – Verband der Internetwirtschaft e.V. Hauptgeschäftsführer: Harald A. Summa Geschäftsführer: Alexander Rabe Vorstand: Oliver Süme (Vorsitzender), Klaus Landefeld (stv. Vorsitzender), Felix Höger, Prof. Dr. Norbert Pohlmann Vereinsregister: Amtsgericht Köln, VR 14478 Sitz des Vereins: Köln -----Ursprüngliche Nachricht----- Von: mailop <mailop-boun...@mailop.org> Im Auftrag von Alessandro Vesely via mailop Gesendet: Freitag, 4. Oktober 2019 11:20 An: Neil Youngman <neil.young...@wirefast.com> Cc: mailop@mailop.org Betreff: Re: [mailop] Certified Senders Alliance On Thu 03/Oct/2019 12:31:43 +0200 Neil Youngman via mailop wrote: > On 03/10/2019 10:07, Alessandro Vesely wrote: >> On Thu 03/Oct/2019 09:46:35 +0200 Neil Youngman via mailop wrote: >>> >>> On 23rd March, I looked into their data protection details. The >>> contact was the same customer care email that was failing to resolve >>> the issue. >>> >>> Looking at the email headers, I saw that they, or their ESP, were >> >> >> Out of curiosity, would you quote the relevant header fields? And >> how do you check that what they claim is true? > > The header was probabky "X-CSA-Complaints: > whitelist-complai...@eco.de". That's what I see in the latest message. > > I probably Googled that header to confirm that it pointed to the > Certified Senders Alliance and, as they accepted the complaint, I > guess it must have been one of their members. It goes without saying that such header does not by itself prove the affiliation. I can add one such header to this message without being affiliated. I browsed their site and found the price list[*] sooner than the FAQs[†]. The very last section is For Mailbox Providers and Spam Filter Providers, but doesn't actually tell how to verify if a sender is whitelisted. I wrote them asking for more info. >> Anyway, who is their ESP? >> >> ESPs have strict policies, to avoid being considered spammers. When >> I had difficulty unsubscribing, writing a sharp message to the ESP >> provoked an immediate reaction. > > According to the CSA the ESP is Redeye International and they are a > CSA certified sender. I haven't dug into that as the CSA header was > the first point of contact I came across. I have tried the CSA > complaint route and have left it at that, so far. I cannot find that name in their affiliated website[‡], possibly because that site works badly (maybe they're maintaining it right now?) Best Ale -- [*] https://certified-senders.org/wp-content/uploads/2017/07/CSA_Price_List.pdf [†] https://certified-senders.org/faq/ [‡] https://www.emailvendorselection.com/email-service-provider-list/ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
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