Hi,

we are an Email Hosting Provider based in Italy.

One of our customer has transferred her domain from a registrar to another. After this transfer the domain is unable to receive emails from wetransfer.com and facebookmail.com, but works fine from all others sender.

I suspect that during the transfer there was some issue with name server of the domain because on the day of the transfer no email was received by the domain, but after one week any DNS issue/cache should be fixed.

What can I investigate?
Thanks

--
Alessio Cecchi
Postmaster @ http://www.qboxmail.it
https://www.linkedin.com/in/alessice

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