Il 16/05/20 21:02, Alessio Cecchi via mailop ha scritto:
Hi,
we are an Email Hosting Provider based in Italy.
One of our customer has transferred her domain from a registrar to
another. After this transfer the domain is unable to receive emails
from wetransfer.com and facebookmail.com, but works fine from all
others sender.
I suspect that during the transfer there was some issue with name
server of the domain because on the day of the transfer no email was
received by the domain, but after one week any DNS issue/cache should
be fixed.
Hello guys,
WeTransfer support replied me:
===========
Hi Alessio,
Thanks for contacting us!
Our transfer email could not be delivered to the recipient because their
email address was on the bounce list of our email delivery service. That
explains why they didn't receive the confirmation emails.
I have now removed the recipient's email address from our bounce list
and they should technically be able to receive our emails again.
===========
so the problem ha stared, probably, during the change of DNS provider
where the domain was without or have wrong MX records.
Probably is the same also for Facebook.
Thanks to all for help me :-)
--
Alessio Cecchi
Postmaster @ http://www.qboxmail.it
https://www.linkedin.com/in/alessice
_______________________________________________
mailop mailing list
mailop@mailop.org
https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
