On 2021-01-16 at 19:05 +0100, Jaroslaw Rafa via mailop wrote: > Dnia 16.01.2021 o godz. 11:48:56 Tom Sommer via mailop pisze: > > The user IS informed that "The message has been reported > > as Junk" as they click the button. > > If they have no idea what "Junk" means, they won't understand this > message as well.
I completely agree. "The message has been reported as Junk" could simply mean "We have sent it to our antispam for training" I would prefer something like: "We have asked them to unsubscribe you and sent a complaint to the sender for sending such message. Additionally, we will automatically classify as spam any further email your receive from this sender" And they better include a log in their account of adding such rules, since, just as they "never subscribed to the email", they would probably claim that they "never marked one of them as junk". Think what will happen when they mark one of email from their bank as junk meaning "I will read them later", and next time they miss a notification that they will be increasing the commission for their services. If taking such stance, I would also want to make it very clear to the customers on the spam folder: > We marked this email as spam since you asked us to treat as spam all > emails from "yourb...@example.com" on 2020.01.16. and still, 8 notifications for a "dumb" end-user marking one mail as junk seem too much (if this was a spamtrap, the assurance would be much higher, though). In your case, I might end up phoning the user "to ask about the 8 complaints received from Simply on their behalf, since according to our logs, they registered on 5 August 2017 from IP 1.2.3.4", indirectly teaching them about what they are doing each time they hit the junk button (plus, encourage them to their support "if they have any concerns about how their system works"). Best regards _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
