Ever been on the receiving end of a retaliatory abuse complaint? As a
Hetzner customer I expect some trust in the company I pay money to, that
they'll give me a chance to face my accuser and fix the problem if there
is one, or give a response as to why I shouldn't have to if there isn't
a problem.
There are two sides to every story, surprisingly companies aren't keen
to just kick all of their customers out by third party demand, on
demand.
On 2023-02-07 07:15, Atro Tossavainen via mailop wrote:
Neither do I. The response simply describes what is happening. When a
third party X complains that Hetzner customer Y is a spammer, I
consider
it only appropriate that Hetzner passes the complaint along and asks Y
for a statement, and does not simply impose restrictions on Y based on
X's say-so. Informing X of what the internal process entails does not
look offensive, let alone insulting, to me.
Have you ever been on the receiving end of retaliation from a spammer,
Ralph?
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