Hello! Long time no see. I have a customer whose email campaign was heavily blocked yesterday by Gmail with the error:
421 4.7.0 [149.72.90.158 15] Our system has detected that this message is suspicious due to the very low reputation of the sending domain. To best protect our users from spam, the message has been blocked. Please visit https://support.google.com/mail/answer/188131 for more information. v14-20020a05620a440e00b0073ba7884843si8095361qkp.8 - gsmtp I would love to speak to someone at Gmail about this because I don't think the customer should have a very low reputation. Of course, I could be wrong, and Gmail is seeing something I'm not seeing. The customer has double opt-in, low complaints, good opens, lots of purchases, and an active social media presence with a lot of followers/fans. I think the issue is that they only send every couple of months. They are a fashion retailer that announces their upcoming event via email (the email we saw blocked) and their inventory sells out during the event. If someone could reach out to me, I'd greatly appreciate it. I'm not sure what to advise this customer except to say that email may not work for their business model. Thx! -- *Christine Borgia* Email Deliverability Manager [image: Shopify] <https://www.shopify.com/?utm_medium=salessignatures&utm_source=hs_email>
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