Hi Christine, I wonder if the domain has been abused elsewhere? Regards, Ken
On Fri, Feb 24, 2023 at 8:21 AM Christine Borgia via mailop < mailop@mailop.org> wrote: > Hello! Long time no see. I have a customer whose email campaign was > heavily blocked yesterday by Gmail with the error: > > > 421 4.7.0 [149.72.90.158 15] Our system has detected that this message is > suspicious due to the very low reputation of the sending domain. To best > protect our users from spam, the message has been blocked. Please visit > https://support.google.com/mail/answer/188131 for more information. > v14-20020a05620a440e00b0073ba7884843si8095361qkp.8 - gsmtp > > I would love to speak to someone at Gmail about this because I don't think > the customer should have a very low reputation. Of course, I could be > wrong, and Gmail is seeing something I'm not seeing. The customer has > double opt-in, low complaints, good opens, lots of purchases, and an active > social media presence with a lot of followers/fans. I think the issue is > that they only send every couple of months. They are a fashion retailer > that announces their upcoming event via email (the email we saw blocked) > and their inventory sells out during the event. > > If someone could reach out to me, I'd greatly appreciate it. I'm not sure > what to advise this customer except to say that email may not work for > their business model. > > Thx! > > -- > *Christine Borgia* > Email Deliverability Manager > [image: Shopify] > <https://www.shopify.com/?utm_medium=salessignatures&utm_source=hs_email> > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop > -- Ken Simpson CEO, MailChannels <https://www.mailchannels.com/?utm_source=Email%20Signature&utm_medium=Ken%20Simpson&utm_campaign=Website> Facebook <http://bit.ly/2dnoP3K> | Twitter <http://bit.ly/2ehoWni> | LinkedIn <http://bit.ly/2dw87lU> | Help Center <https://mailchannels.zendesk.com/hc/en-us?utm_source=Email%20Signature&utm_medium=Ken%20Simpson&utm_campaign=Help%20Center> Our latest case study video: watch here! <https://www.youtube.com/watch?v=psb41xDIL9k>
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