David & all -
the EU's GDPR wrt. Information Security and PII Protection luckily hands
a quite sharp sword to consumers: the fines for offenders are, well...,
"fine".
If the real recipient of RBC's communication you are getting instead of
her or him would be domiciled in EU territories (-> French overseas
departments!) and would file a complaint with the appropriate DPA, RBC
better sets aside a bit of money already. Even more so as they have been
flagged multiple times already, in this instance by you, David.
Cheers,
-C.
On 25.08.2023 03:20, David Conrad via mailop wrote:
If the address isn’t a “no-reply@“, I generally do the same, but more
and more I’m getting “this message is sent from an unmonitored email
address, please do not reply”.
The worst so far is Royal Bank of Canada. One of their customers used
my gmail address and I’ve been getting all sorts of private information
about them like low balance alerts with the exact amount in their bank
account, etc.
I’ve tried contacting their security dept., their customer service
dept., and even @rbc or equivalent in various social media (which I
detest) saying “please, for the love of all gods, STOP.” Once, via
twitter, an RBC person gave me a number to call and through various
hoops and literally _hours_ of sitting on hold, explaining the
situation, jumping through stupid automated phone trees, etc., I finally
spoke to a person who said they’d discuss it _with the customer_ during
an appointment I knew the customer was having with them because I
received the reminder notices. That was about a year and a half ago.
Yet the email keeps coming.
It boggles my mind.
Regards,
-drc
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