On Sat, Jul 6, 2024 at 10:26 AM Marcel Becker via mailop <mailop@mailop.org> wrote:
> > ATT runs their own inbound servers. Lili is not ATT. Please always use > official support channels first. > > That's kind of the issue. Nobody responds when you write abuse_...@abuse-att.net Why is that address included in the rejection message if nobody is going to respond to inquiries sent to that email address? And I've heard the same bull over and over again that the email address likely gets inundated with messages. If that's the case, then figure out a better way to handle inquiries so that you can separate the legitimate inquiries from the not-so legitimate. I like the idea of directing users to a web page where you enter the IP address that is being blocked and a challenge email is sent to postmaster@<the hostname of the IP's PTR record> to show that the person submitting the concern can speak for the IP address's usage. Or better yet, if you're going to automatically reject new/cold IPs then design a way to announce to AT&T that these new/cold IPs will soon start sending out mail so that they are not automatically rejected. We're all on this mailing list to learn (aren't we?). Maybe take some of the input you see from the messages on this mailing list and work to improve the systems you offer. If we're all tired of seeing "Anyone from BLANK able to help with the IP BLANK being blocked?" Then perhaps this is a nod to BLANK that they need to do better at handling these inquiries or that their means of blocking IPs is too liberal.
_______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
