Rich, I agree with you on this point. MapInfo hasn't been very good at giving feedback to the person entering the problem. I think this is simply because they didn't track that information. They didn't know who send in the bug or feature request.
But I also think this is changing. They have implemented a new system for - at least feature requests - where the request is connected to a name and a email address. This should give them the possibility to contact the person who send in the request and even ask for more detail. I must admit that I still need to see that part work ;-) But they seem to be heading in the right direction. When you get a bug reported, you should get a bug number. This can be used to track the bug, not interactively on a web site, but fore instance via email. But you are right. It is a serious problem for MapInfo, if their costumers don't feel that they are heard. Especially as MapInfo keep saying that they want to listen to the costumers. Peter Horsbøll Møller GIS Developer, MTM Geographical Information & IT COWI A/S Odensevej 95 DK-5260 Odense S. Denmark Tel +45 6311 4900 Direct +45 6311 4908 Mob +45 5156 1045 Fax +45 6311 4949 E-mail [EMAIL PROTECTED] http://www.cowi.dk/gis -----Original Message----- From: Richard Greenwood [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 05, 2006 11:55 PM To: Peter Horsbøll Møller Cc: mapinfo-l@lists.directionsmag.com Subject: Re: [MI-L] Auditing edits made to mapinfo tables. On 7/5/06, Peter Horsbøll Møller <[EMAIL PROTECTED]> wrote: > Rich, > > I have to disagree here. Many of the improvemnets that has been made during > the last versions of MapInfo Pro have been made because users have asked for > them. > > The best way to make MapInfo aware of you wish is to send the wish to your > MapInfo contact person. This may be a MapInfo Partner or a person at MapInfo > Corp. > > For MapInfo Pro wishes I would recommend either Moshe Binyamin for the US > region and Tom Probert in the EMEA region. Peter, Thanks for your comments, your positive attitude, and your many help posts to the list. I have used MapInfo Pro since version 3.0 and consider it to be a very good product. Over the years I have run into various bugs and communicated them thru my MI Business Partner, and directly to Moshe B. on a couple occasions. Personally, I have been disapointed with the ressponse I received. I can remember only one occasion in which a bug was fixed mid-release (and this was a bug that I had reported in the previous release). Many projects use Bugzilla which allows users to track the progress of bug fixes, place feature requests, and receive notification upon resolution. It is a far more satisfying experience when a user fells that their input is tracked and respected, rather than having to plead with a reseller (Business Partner) who may or may not fully comprehend your problem, or get a direct dialog with a senior engineer. My point, which may have come off with an overly cynical tone, was that MapInfo has done little encourage my participation in the improvement of their product. Lest I start a flame war, I will leave it at that. Rich -- Richard Greenwood [EMAIL PROTECTED] www.greenwoodmap.com _______________________________________________ MapInfo-L mailing list MapInfo-L@lists.directionsmag.com http://www.directionsmag.com/mailman/listinfo/mapinfo-l
