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I had a bit of a similar problem a while back, but i was told by the manager
(by threatening to go to corp) that they would special order the merchandise
that i liked, complain all the way to the top and make sure you get whoever
you talk to, thier direct bosses name and how you can contact them before
you even start to talk so that they know you mean business. Hope this
helps.
----- Original Message -----
From: J. C. R. Davis <[EMAIL PROTECTED]>
To: MiniDisc Mailing List <[EMAIL PROTECTED]>
Sent: Tuesday, May 30, 2000 7:06 PM
Subject: MD: Fw: Problems at Best Buy
>
> I purchased a Sony MDS-JE510 from Best Buy about 2 or 3 years ago (for
> ~$400). Long (and familiar) story short, it lemoned out and so I was
> told that I'm owed another player -- one of equal or less value, I'm
> sure. At least comparable in price.
>
> However, all that the Best Buys around me here in Houston are selling
> now are JE330s and CD/MD combos, which I am not interested in. (Of
> course, there are 5 CD recorders right next to these.) When I asked the
> often inept sales associates if anything could be done, I was told that
> a refund was out of the question, as it's been "over 30 days" since the
> player was purchased. No, Best Buy could not special order any other
> model (even the 520, the version that IIRC fixed the 510 problems).
>
> My question is the following: Is there anything I can do? I find it
> unfair that because Best Buy has suddenly almost stopped selling MD
> equipment, they will do nothing to give me a fair deal. I feel that I
> should at least get a 520 out of this. Obviously, Sony has more models
> than they are offering (see
> http://www.sel.sony.com/SEL/consumer/md/04prods_hifi.html?mdsje520). Can
> I do anything, or has Big Business screwed me over completely? I was
> thinking of writing the corporate office to see what would happen.
>
> (In addition, one salesman -- a young guy -- told me that nobody was
> buying MD and, at best, it was on its way out. Boy, he made me mad.)
>
> J. C. R. Davis
> ( j c r d @ m a i l . c o m )
>
>
>
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