Concerning the original topic (VA), here's my opinion.  As Fred likes to
say, "you know where the delete key is..."

A good house-cleaning of the management, followed up with fair/transparent
incentives for those who do an exceptional job, and I'll bet that most of
the current "deadbeat" staff would either get with the program or resign.
Those who truly care and excel will stick around and (hopefully) get
promoted up in to management and if the right culture can be cultivated,
the VA could become a great organization.  Might easily take 3-5 years.

-Max
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