Robert Fournerat wrote:
>
> *I* believe that the user takes ALL responsibility for getting
> free and open source software working. I also believe that
> this is the nature of free software. Others have already said
> that it does work and are trying to help. It is inappropriate
> for anyone to try to make Ralf feel guilty or in any way
> responsible for their inability to make this software work.
Unfortunately, it's not that simple. If we want to present
open/free software as a product, we need it to work. One of
the most common arguments *against* using open source software
I encounter is that there is no guaranteed support for it, and
this *is* a serious lack. That said, I am also grateful to
Ralf for his offer to sort throug the problem.
However, I'm sorry if this came across as me trying to make
Ralf feel guilty -- in actual fact, it was simply me venting
over the IBM guys telling me they needed it up one hour
before their deadline, coupled with the fact that I was
recovering from major oral surgery at the time. I was *not*
a happy camper, to put it mildly.
Fortunately, it all worked out in the end.
> Wow! Ralf, I am now doubly impressed by your generosity
> (your software contribution, and now your remote, but "hands
> on" consulting services). I hope they understand and
> appreciate this extraordinary situation.
I do appreciate it, though I'm also glad that in the end
it was not necessary for Ralf to spend any of his time on
it.
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