Hi Roger,
Thanks for the reply. I'm laughing as you were actually able to type the
buyers name. It took me 10 minutes to get it typed into my block bidder file.
You know I have thousands of very nice customers from my Ebay experience. While
my website garners alot of customers, Ebay brings in alot of customers that are
new to the collecting hobby and that is fun. I "meet" alot of really nice
people through Ebay, many of which I met there before they were on the MoPo
group as I have recommended them to join us here. So, I'm not going to let one
bad apple in almost 8 years spoil that.
As for Patrick Michael Tupy, he is usually a pain in the you know what!!! Talk
about bad apples.........................!
Sue
www.hollywoodposterframes.com
CC: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Re: [MOPO] Feedback Advice
PleaseDate: Sat, 4 Oct 2008 18:05:08 -0700To: [EMAIL PROTECTED]
Sue,
First, you should probably mention that the name of the buyer is:
1i10101li0ili10li0ili10-10....byte-me
Second, you should put a statement on all your auctions indicating that you
will only deal directly with the buyer and not with their handlers, assistants,
butlers, or groupies.
Is there some reason you need to keep doing the ebay auctions? I thought most
of your income came from the studios and Patrick Tupy.
-Roger
On Oct 4, 2008, at 8:02 AM, Susan Heim wrote:
Hello Everyone, I have a situation that I have been trying to deal with and
getting nowhere. I had an Ebay member contact me about two months ago wanting
to buy a framed Lion KIng one sheet I had offered in my Ebay store. She wanted
to buy it unframed and I told her, while I appreciated the interest in my
items, the poster in the auction was only available framed. She emailed me back
intimating that I could sell it to her, off Ebay and I responded that I did not
want to jeopardize my Ebay business and violate Ebay rules. Didn't hear back
from her again until about 2 weeks later when she bought the framed poster in
my Ebay store. She sent me an email saying she had bought, that she had a
neighbor who might want one two and did I have other posters and she included a
list. All posters were more recent titles and I explained that I primarily
collect older titles but would have a look to see if I had anything. I asked
some specifics for the frame choices, like color, plexiglass type, etc. Never
heard a word back. Two weeks later I send another email and a few days later I
hear from the buyer's "assistant". They happen to be in Los Angeles as I am and
want to pick the item up to save shipping. I say that is fine and then ask him
the questions about the frame options. He then tells me they don't want the
frame, they only want the poster. I reminded him that I had already told the
buyer that the poster comes framed, and while I would be willing to offer a
credit if they wanted a nicer frame, I couldn't change the terms of the Ebay
transaction. He got very annoyed with me and told me to just put the poster in
a tube, make the frame separately and he would call me the next day to pay for
everything with a credit card and he would come by on Saturday to pick
everything up. He also wanted to know if I had compiled a list of what I had
poster wise from the list the buyer had sent me. I explained that her list was
very broad and I needed her to be a bit more specific, but that I had made a
short list of some items and we could deal with that after the Ebay transaction
was completed. I waited and never heard a word back from anyone. A week
later, I email again and a few days after that I receive an email from the
original buyer stating she can't believe the poster has still not been paid for
or picked up. She further says that she gave the money to her assistant and he
was suppose to take care of it. She has tried to call him to no avail and will
get to the bottom of it and pay by paypal immediately. Another six days go by
and I receive an e-check paypal payment,which takes about 5 days to clear, with
an email saying she is so sorry for the problems I have had to deal with but
"if it's any consolation, I had to pay an extra $200 for the poster." She said
go ahead and ship the items at this point. I sent her an email requesting she
could please give me a call as I don't understand the "extra $200" she
mentioned and that I have had so many different requests on this order, I would
just like to speak with her, the original buyer, in person to straighten it all
out. I did that to protect her as I wasn't sure, and this transaction had so
many email addresses associated with it, I wanted to make sure I was sending
the poster to the correct person. I get this really nasty email back that
doesn't even seem like it's from the same person who has been apologetic about
the situation she has put me in. This email says this has been the "worst
transaction she has ever had", that she has bought thousands of posters and
never run into this problem and so on. I email back and remind her this "worst
transaction" she is having is not my doing as all I have done is wait 25 days
for payment and wondered why my emails were not being answered plus deal with
the so called "assistant". I sent her an email and offered to give her a
$50 refund and just send her the poster. I told her it was my intent to have a
happy customer and, while I had nothing to do with it, I was sorry for whatever
problems she was having on her end with her 'assistant" or whatever. She
emailed me back and said "great", this is exactly what I wanted in the first
place. She further said to keep the $50 refund on file for purchases she might
make from the poster lists she had sent me. Her payment cleared on September
10th and I shipped the poster to her the next day, September 11th. Since we
are both in the same city, she received it the next day. She continued to email
me requesting poster titles that I might have. Once I got her to narrow down
what she was looking for, she wanted primarily bus stop posters, oversize
posters, some oddball rarities that you never see. I had a couple on her list
but when I told her, she said she already had those. I wondered then why they
were on the list. I further explained to her that I am not a poster dealer but
rather a collector who, on occasion if I have a duplicate, I might sell it.
Further mentioned that I primarily collect material from the 30's and 40's and
her list was mostly material from 1977 and up. She would send me a new list and
then email the next day to see what I had. All along I was explaining that it
would take me a few days to get into my lists and boxes to see if I had
anything for her. Her emails became more harassing. I retold her that I just
didn't have the titles she was looking for, that I was going to send her the
$50 refund. I wished her good luck with her collection. This has now been
three weeks since she received the Lion King poster, which was the original
Ebay transaction. I had asked her on several occasions how she liked the
poster as I knew it had arrived to her. She never mentiioned the poster and
never left any Ebay feedback to say it arrived or anything. I knew everything
was fine as whoever was typing the emails to me, with that personality, would
have certainly mentioned if there had been a problem. So, I get this email,
very nasty, saying all her problems with the Lion King poster transaction had
been my doing, that my "attitude stinks" and she has left me appropriate
feedback, which of course was not only negative but off the board nastiness.
So, of course, the feedback has nothing to do with the original transaction. I
don't know what this girl's problem is. I had begun to notify Ebay previous to
this that I was having a problem with this person. They put the notes in my
file and said if she should leave negative feedback, with proper
documentatiion, and I kep every email from her and to her, the negative could
be removed. So, when she finally did leave the feedback, even though the
Ebay powerseller reps could clearly see it was some form of retaliatory abuse
and had nothing to do with the original transaction, they sent me to trust and
safely to give them the information to have it removed. I did so and got a
standardized letter back saying basically that, once a transacgtion has
occured, the buyer can leave whatever feedback they want. I replied to that
email saying I had all the documentation they would need to see that the
feedback had nothing to do with the transaction but some problem this girl had
long after the transaction was completed, if it was even the original buyer
that was doing this. No reply. Sorry for the long winded story here, but I
have worked very hard to maintain a 100% positive feedback for my 8 years as a
seller on Ebay. Most of you know me and know that's true. I am wondering if
anyone knows some other department at Ebay or another person to deal with that
might be able to help. I know so many of you are turned off of Ebay and I
totally understand your reasons. I would appreciate any information you might
have that could lead me to the right sources to deal with this problem. I know
sometimes things just aren't fair and this is just not ethical on this girl's
part. I might add that she has private feedback, very minimal feedback and a
lower rating, 99.2%. Ebay told me I should have blocked her from bidding when
she sent her first message to me about buying the poster unframed. That isn't
an usual request so I would have never thought to block her from bidding. So,
that's the scoop. Please feel free to email me openly or privately. I
appreciate any "feedback"!!! (a girl must keep her sense of humor, despite
anything) Suewww.hollywoodposterframes.com(800) 463-2994
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