Dear Mopoers: Does anyone know of a good framer in the greater Los
Angeles area?
Dear Sue, aka Shirley Temple: I got yer apples!
;-)
Btw, did Darcy Craig get in touch with you? He was going to the
Courts show in Burbank yesterday, I gave him your info and he
was going to try to see you.
PMT
On Oct 5, 2008, at 7:42 AM, Susan Heim wrote:
Hi Roger,
Thanks for the reply. I'm laughing as you were actually able to
type the buyers name. It took me 10 minutes to get it typed into my
block bidder file. You know I have thousands of very nice customers
from my Ebay experience. While my website garners alot of
customers, Ebay brings in alot of customers that are new to the
collecting hobby and that is fun. I "meet" alot of really nice
people through Ebay, many of which I met there before they were on
the MoPo group as I have recommended them to join us here. So, I'm
not going to let one bad apple in almost 8 years spoil that.
As for Patrick Michael Tupy, he is usually a pain in the you know
what!!! Talk about bad apples.........................!
Sue
www.hollywoodposterframes.com
CC: MoPo-L@LISTSERV.AMERICAN.EDU
From: [EMAIL PROTECTED]
Subject: Re: [MOPO] Feedback Advice Please
Date: Sat, 4 Oct 2008 18:05:08 -0700
To: [EMAIL PROTECTED]
Sue,
First, you should probably mention that the name of the buyer is:
1i10101li0ili10li0ili10-10....byte-me
Second, you should put a statement on all your auctions indicating
that you will only deal directly with the buyer and not with their
handlers, assistants, butlers, or groupies.
Is there some reason you need to keep doing the ebay auctions? I
thought most of your income came from the studios and Patrick Tupy.
-Roger
On Oct 4, 2008, at 8:02 AM, Susan Heim wrote:
Hello Everyone,
I have a situation that I have been trying to deal with and
getting nowhere. I had an Ebay member contact me about two months
ago wanting to buy a framed Lion KIng one sheet I had offered in my
Ebay store. She wanted to buy it unframed and I told her, while I
appreciated the interest in my items, the poster in the auction was
only available framed. She emailed me back intimating that I could
sell it to her, off Ebay and I responded that I did not want to
jeopardize my Ebay business and violate Ebay rules. Didn't hear
back from her again until about 2 weeks later when she bought the
framed poster in my Ebay store. She sent me an email saying she had
bought, that she had a neighbor who might want one two and did I
have other posters and she included a list. All posters were more
recent titles and I explained that I primarily collect older titles
but would have a look to see if I had anything. I asked some
specifics for the frame choices, like color, plexiglass type, etc.
Never heard a word back. Two weeks later I send another email and a
few days later I hear from the buyer's "assistant". They happen to
be in Los Angeles as I am and want to pick the item up to save
shipping. I say that is fine and then ask him the questions about
the frame options. He then tells me they don't want the frame, they
only want the poster. I reminded him that I had already told the
buyer that the poster comes framed, and while I would be willing to
offer a credit if they wanted a nicer frame, I couldn't change the
terms of the Ebay transaction. He got very annoyed with me and told
me to just put the poster in a tube, make the frame separately and
he would call me the next day to pay for everything with a credit
card and he would come by on Saturday to pick everything up. He
also wanted to know if I had compiled a list of what I had poster
wise from the list the buyer had sent me. I explained that her list
was very broad and I needed her to be a bit more specific, but that
I had made a short list of some items and we could deal with that
after the Ebay transaction was completed. I waited and never heard
a word back from anyone.
A week later, I email again and a few days after that I
receive an email from the original buyer stating she can't believe
the poster has still not been paid for or picked up. She further
says that she gave the money to her assistant and he was suppose to
take care of it. She has tried to call him to no avail and will get
to the bottom of it and pay by paypal immediately. Another six days
go by and I receive an e-check paypal payment,which takes about 5
days to clear, with an email saying she is so sorry for the
problems I have had to deal with but "if it's any consolation, I
had to pay an extra $200 for the poster." She said go ahead and
ship the items at this point. I sent her an email requesting she
could please give me a call as I don't understand the "extra $200"
she mentioned and that I have had so many different requests on
this order, I would just like to speak with her, the original
buyer, in person to straighten it all out. I did that to protect
her as I wasn't sure, and this transaction had so many email
addresses associated with it, I wanted to make sure I was sending
the poster to the correct person. I get this really nasty email
back that doesn't even seem like it's from the same person who has
been apologetic about the situation she has put me in. This email
says this has been the "worst transaction she has ever had", that
she has bought thousands of posters and never run into this problem
and so on. I email back and remind her this "worst transaction" she
is having is not my doing as all I have done is wait 25 days for
payment and wondered why my emails were not being answered plus
deal with the so called "assistant".
I sent her an email and offered to give her a $50 refund and
just send her the poster. I told her it was my intent to have a
happy customer and, while I had nothing to do with it, I was sorry
for whatever problems she was having on her end with her
'assistant" or whatever. She emailed me back and said "great", this
is exactly what I wanted in the first place. She further said to
keep the $50 refund on file for purchases she might make from the
poster lists she had sent me. Her payment cleared on September
10th and I shipped the poster to her the next day, September 11th.
Since we are both in the same city, she received it the next day.
She continued to email me requesting poster titles that I might
have. Once I got her to narrow down what she was looking for, she
wanted primarily bus stop posters, oversize posters, some oddball
rarities that you never see. I had a couple on her list but when I
told her, she said she already had those. I wondered then why they
were on the list. I further explained to her that I am not a poster
dealer but rather a collector who, on occasion if I have a
duplicate, I might sell it. Further mentioned that I primarily
collect material from the 30's and 40's and her list was mostly
material from 1977 and up. She would send me a new list and then
email the next day to see what I had. All along I was explaining
that it would take me a few days to get into my lists and boxes to
see if I had anything for her. Her emails became more harassing. I
retold her that I just didn't have the titles she was looking for,
that I was going to send her the $50 refund. I wished her good
luck with her collection. This has now been three weeks since she
received the Lion King poster, which was the original Ebay
transaction. I had asked her on several occasions how she liked
the poster as I knew it had arrived to her. She never mentiioned
the poster and never left any Ebay feedback to say it arrived or
anything. I knew everything was fine as whoever was typing the
emails to me, with that personality, would have certainly mentioned
if there had been a problem. So, I get this email, very nasty,
saying all her problems with the Lion King poster transaction had
been my doing, that my "attitude stinks" and she has left me
appropriate feedback, which of course was not only negative but off
the board nastiness. So, of course, the feedback has nothing to do
with the original transaction. I don't know what this girl's
problem is. I had begun to notify Ebay previous to this that I was
having a problem with this person. They put the notes in my file
and said if she should leave negative feedback, with proper
documentatiion, and I kep every email from her and to her, the
negative could be removed.
So, when she finally did leave the feedback, even though the
Ebay powerseller reps could clearly see it was some form of
retaliatory abuse and had nothing to do with the original
transaction, they sent me to trust and safely to give them the
information to have it removed. I did so and got a standardized
letter back saying basically that, once a transacgtion has occured,
the buyer can leave whatever feedback they want. I replied to that
email saying I had all the documentation they would need to see
that the feedback had nothing to do with the transaction but some
problem this girl had long after the transaction was completed, if
it was even the original buyer that was doing this. No reply.
Sorry for the long winded story here, but I have worked very
hard to maintain a 100% positive feedback for my 8 years as a
seller on Ebay. Most of you know me and know that's true. I am
wondering if anyone knows some other department at Ebay or another
person to deal with that might be able to help. I know so many of
you are turned off of Ebay and I totally understand your reasons. I
would appreciate any information you might have that could lead me
to the right sources to deal with this problem. I know sometimes
things just aren't fair and this is just not ethical on this girl's
part. I might add that she has private feedback, very minimal
feedback and a lower rating, 99.2%. Ebay told me I should have
blocked her from bidding when she sent her first message to me
about buying the poster unframed. That isn't an usual request so I
would have never thought to block her from bidding. So, that's the
scoop. Please feel free to email me openly or privately. I
appreciate any "feedback"!!! (a girl must keep her sense of humor,
despite anything)
Sue
www.hollywoodposterframes.com
(800) 463-2994
Visit the MoPo Mailing List Web Site at www.filmfan.com
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