Key correction in my post below about "settling."
** Wim -- your response to my "what would you do?" question exhibits -- on your
part -- and in my view only -- an extremely high tolerance for continued
negotiation when some of that has already been done. You think continued
discussion, e.g., Andrea asking, "well, Chris, what are your thoughts to remedy
this situation?" will garner better results? From what I've read, I don't.
And I don't even have to hear Chris's side on this...not yet. ** Why?
Because there is a psychological component involved in "outing" a person you
subjectively feel is holding your property hostage indefinitely. It's almost
ALWAYS the course of last resort, when other measures have failed. In customer
service -- when you read a news story about a store or a company providing bad
service -- RARELY is that store or company blind-sided. It just doesn't get
upstairs fast enough. Someone at the company knows the situation has been
brewing weeks or months in ADVANCE. They just stall. ** In my profession --
I always counsel corporations facing a customer who might "out" them or go to
the press -- to SETTLE immediately -- UNLESS they have clear evidence of that
customer engaging in opportunistic fraudulent behavior. (In that case, you
expose that customer AFTER he/she goes to the press like that fast food company
falsely accused of letting an amputated finger in one of its products.) But I
always say: "Companies, big and small -- have varying degrees of fear about
lawsuits. But bad public relations in any form -- be it via BAD PRESS -- even
factually incorrect -- will have an immediate adverse effect on present and
future business." So if Chris gets tarred -- he might have to explain why he
is "allegedly" taking so long -- and then be asked if he himself would find it
acceptable if he was, let's say, waiting for his car to be repaired at a garage
whose owner is indefinite about its completion? ** Chris might have
legitimate explanations -- but I feel Andrea had to do what she did because
continued "communication" with an admitted "curt" merchant was only going to go
so far. People by nature, can be very forgiving when they admit their
mistakes. Tylenol recovered after cyanide killed people tampering with its
bottles -- Allegheny admitted fault during an oil spill and paid all claims to
restore confidence -- Denny's cleaned house when it admitted preferential
treatment of white customers over blacks at some of its outlets. Many
businesses can recover if they are contrite, act quickly and do "whatever it
takes" to restore confidence. Because people choose with their dollars. Chris
isn't the only restorer in the world. ** Finally, from this point forward,
would you yourself do business with Posterfix, given the one-sided information
you think you have now? I ask because to me -- it's obvious that you feel
Posterfix's reputation was "prematurely" (my words) damaged -- because of
Andrea's post. -d.
Date: Sun, 26 Oct 2008 22:48:38 +0100From: [EMAIL PROTECTED]: Re: Head's Up -
POSTERFIX ALERTTo: [EMAIL PROTECTED] David,
First I would try to figure out if there was any way in which I may have been a
contributing factor to seriously bad communication, especially when the other
party acknowledged that he was "short" in their conversation. I would then
say that it is not good business to promise a deliverytime that could not be
guaranteed and ask the party his thoughts to remedy the situation.
Btw I never claimed that this forum only feeds on discussion about posters, I
said that this forum consisted of a group of people with shared interests or
profession in the area of poster collecting.
Wim
Op 26 okt 2008, om 22:34 heeft David Kusumoto het volgende geschreven:
I would like to ask my fellow MoPo member from the Netherlands what he would do
if he was in Andrea's situation OR in Chris Cloutier's situation --taking into
account that both have already talked and e-mailed each other. What would you
do? What would, in your view, be your definition of taking "the high road" in
this situation? By the way, this forum historically feeds on not just
discussions about posters and condition and restoration -- but also the
behavior -- real, perceived or erroneous -- of the people who are in this
hobby. And this includes people who "service" the hobby such as restorers,
framers, auction houses, consignors, etc. -David in San Diego.> Date: Sun, 26
Oct 2008 22:16:34 +0100> From: [EMAIL PROTECTED]> Subject: Re: Head's Up -
POSTERFIX ALERT> To: MoPo-L@LISTSERV.AMERICAN.EDU> > I must say that I'm
getting quite disappointed about this forum. I > gathered this was a forum for
a group of people with shared interests > or professions in the area of poster
collecting.> After boring post after post about politics with no OT-warning,
now > we've come to the point that people's reputations are thrown on the >
line with a slip of the pen.> From a late delivery and arguably bad manners
we've now come to > stealing and crappy work.> > I don't know you Andrea, nor
do I know Chris Cloutier or have had any > dealings with the both of you, but I
think that this kind of posting > does not do any good to either of you.> >
Wim> Op 26 okt 2008, om 21:59 heeft Freedom Lover het volgende geschreven:> > >
I've been asked to make you all aware of the problems I've been > > having with
Chris Cloutier of Posterfix in Brooklyn. I initially > > checked him out as he
has a link on a MoPo members site. I was > > assured his work was reputable and
he didn't steal posters. I > > suppose that member didn't know, but I find that
odd as this person > > has a finger on the pulse of all things 'poster'.> >> >
Now I find out not only does he ignore his customers, but he also > > does
terrible work! I will tell you I have only spoken with him > > once and he was
so rude! If that had been one of my daughters, I > > would have slapped them
across the face for opening such a > > disrespectful mouth to me. The man
claims to have done the work, a > > simple backing. Somehow he is too busy to
respond to a customer who > > is waiting to pack and bring many more posters to
him. Not only is > > this unprofessional, it is UNINTELLIGENT! We're in a
recession and > > Chris Cloutier doesn't need money.> >> > Everyone go
elsewhere! Wish someone had warned me!!!> >> > Andrea Kanter> >> >> > "Let us
resolve and work toward achieving some very simple > > propositions: There are
no acceptable limits and there are no > > acceptable prejudices in the
twenty-first century."> >> > - Sen Hillary Rodham Clinton> >> > Visit the MoPo
Mailing List Web Site at www.filmfan.com> >
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