David, as you likely know, I have sold to over 34,000 collectors. Most of those are some of the nicest people I could ever hope to meet (a lot of them are right here on MoPo!), but there are a few others who fly off the handle easily, but they usually calm down and apologize afterwards, and I always let bygones be bygones in such circumstances.
But I can honestly say that there are only a handful of completely off-the-wall people who exhibit bizarre behavior. An example is the fellow who yelled an obscenity at one of my employees, and then when she hung up on him (as I have instructed my employees to do, because I am not paying them to endure abuse!) he went online to four forums and started threads entitled "I've placed my last order from eMoviePoster.com"! I then blocked him (in case he accidentally bid, which would have surely caused him anguish), and that infuriated him even more. After some back and forth posting (in which I showed him that he was wrong in what he thought had happened), he apologized and I forgave him, and he is free to buy from us anytime he wants. There are others I have had disputes with, and in every case I have waited a while and once they have quit their feuding, I send them an email offering to start over, and in every case this has been accepted, and in some cases I have gone on to do huge amounts of business with those people! So I think it is true that I have a very forgiving nature. I once had a good friend who tried to intercede with a friend of his who hated me in a pathological way. My friend asked me to go with him to that person and try to "clear the air", but that person reacted in a way that greatly scared me, and I have never communicated with him in any way since that time. I imagine that is a situation that will never change, and i can accept that. I can honestly only think of only one other person who is currently blocked for any reason other than non-payment, and that person is so obsessed with me and my company that I can't imagine that he would ever change his attitude and I apologize, but if he did I would forgive him as well. My life really is too short for feuds. Some people seem to seek them out, and that's their right to do, but it is not for me! On Wed, Nov 14, 2012 at 2:20 PM, David Kusumoto <davidmkusum...@hotmail.com>wrote: > *I don't expect anyone to respond publicly, but here's a q**uestion for > sellers:* Would you do business with ANY CUSTOMER - who constantly > criticizes you? I wouldn't. Every seller has the "right to refuse > business" with anyone he/she doesn't like. > > If I was a seller, if you constantly berated me in public OR in private - > *(and it doesn't matter which)* - I would block you. Wouldn't you do the > same? Who wants the aggravation selling to a person who doesn't like you > anyway? -d. > > ------------------------------ > Date: Wed, 14 Nov 2012 06:52:40 +0100 > From: runbuffy...@hotmail.com > Subject: Re: eBay's changes to Watched Items > To: MoPo-L@LISTSERV.AMERICAN.EDU > > just wondering , being blocked for disagreeing with a seller on a topic > on a forum , how would that be considered ? over the years quite a bit of > collectors have found themselves blocked in Bruce his auctions for that > reason , filip > ------------------------------ > Date: Wed, 14 Nov 2012 07:43:13 +1000 > From: johnr...@moviemem.com > Subject: Re: [MOPO] eBay's changes to Watched Items > To: MoPo-L@LISTSERV.AMERICAN.EDU > > Being blocked for not leaving feedback is ridiculous. Many people don't > leave feedback these days mostly because they don't see it as a necessary > part of the transaction or because they just forget. After all, when you > buy something from Heritage or from Bruce you don't need to leave feedback > (although I'm sure they both receive many positive emails!). > John > > JOHN REID VINTAGE MOVIE MEMORABILIA > Website: www.moviemem.com > Facebook: http://www.facebook.com/moviemem > PO Box 92 > Elanora > Qld 4221 > Australia > > ----- Original Message ----- > *From:* Neil Jaworski <neiljawor...@yahoo.co.uk> > *To:* MoPo-L@LISTSERV.AMERICAN.EDU > *Sent:* Wednesday, November 14, 2012 2:48 AM > *Subject:* [MOPO] eBay's changes to Watched Items > > Hallo MOPO > > To slightly extend the Ebay conversation, what do people think of the > current changes to "Watching" re: (1) the trial of publicly showing the > numbers of Watchers on each item page and (2) the constant removal/ > reinstatement of the row of "See What Other People Are Watching" items at > the bottom of each item page? > > The "See What Other People Are Watching" panel has been very useful to me > in the past! > > My other current bugbear is that I have been blocked by at least one > seller for forgetting to leave positive feedback! I just didn't get round > to it, but feel that being blocked was a bit of a harsh solution. Other > than that, the transaction at both ends had gone smoothly without incident. > > Neil > > > ------------------------------ > *From:* JOHN REID Vintage Movie Memorabilia <johnr...@moviemem.com> > *To:* MoPo-L@LISTSERV.AMERICAN.EDU > *Sent:* Tuesday, 13 November 2012, 1:09 > *Subject:* Re: [MOPO] Remembering eBay's glory days > > Ah, those were the days. I remember seeing a La Doce Vita Italian poster > on eBay back in the early years. I watched it for a few days and there was > one high bidder. I waited until a couple of hours before the auction ended > and outbid him and won the lot for a low price. The underbidder sent some > crazy, abusive emails to me saying he was shocked that I waited until the > last hour before placing a bid. He said he would leave negative feedback > for me (you could do that in those days). I tried to explain to him that > this was how an auction works. If you dont bid enough then you will lose. > He came back with even more abuse and said he would not only leave negative > feedback but "report me to the authorities" (whoever they were). > > John > > JOHN REID VINTAGE MOVIE MEMORABILIA > Website: www.moviemem.com > Facebook: http://www.facebook.com/moviemem > PO Box 92 > Elanora > Qld 4221 > Australia > > ----- Original Message ----- > *From:* Bruce Hershenson <brucehershen...@gmail.com> > *To:* MoPo-L@LISTSERV.AMERICAN.EDU > *Sent:* Tuesday, November 13, 2012 10:44 AM > *Subject:* [MOPO] Remembering eBay's glory days > > Remember when you could put up the most worthless garbage and it would > surely sell, and maybe there would be a bidding war? > > Remember when lots of eBay auctions would have "L@@K" or "W@W" at the > end of the title? > > Remember when there was just *ONE *movie poster category and you could > look over every single item every day? > > Remember when any image of a barechested male would have "*GAY INTEREST*" > in the auction title? > > Remember when you could leave feedback for any seller, even if you hadn't > bought anything from them? > > *For those of you who were there at the start, what do you remember?* > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > lists...@listserv.american.edu In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > -- Bruce Hershenson and the other 26 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> * Complete Buyer Protection<http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg>- *No time limit on our guarantees & *NO* buyer beware * Hershenson Help Hotline<http://www.emovieposter.com/images/announcements/20120906_mcw_ad_hershenson_help_hotline_forsite.jpg>- *Direct line to Bruce (our owner!) for urgent problems* *Also, please read the following three pages of in-depth* Customer Reviews *of our company * - Page 1<http://www.emovieposter.com/images/announcements/buyerreviews_page1.jpg>, Page 2<http://www.emovieposter.com/images/announcements/buyerreviews_page2.jpg>, Page 3<http://www.emovieposter.com/images/announcements/buyerreviews_page3.jpg> *, which shows you in our customers' own words exactly what makes our company and our auctions so very different from all others! 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