We all have a few clients who damage their own nails, and maybe don't even realize they've done it. You always know who they are because it's always the same nails that are damaged, or they are the only client who comes in with that particular brand of damage. My way of handling it is to acknowledge that it's unusual and ask her to watch what she's doing that could "contribute" to the problem. Then I wait (this is the part where if you give them enough rope, eventually they'll hang themselves) and it always comes out.
I have a new one right now, I put a set on her several weeks ago, she came back with all of them gone. Now, I want to keep this client, she's not acknowledging that she wrecked them so I just said the usual "Now that's odd" and gave her a new set. I charged the price of a 3 week fill ($40) and rebooked her for 2 1/2 weeks (also booked her for Bling toes). I'm seeing her for the toes today. So, if the nails are in bad shape today the investigation begins. I'll open with questioning her about what she's been doing (she will think I'm just interested in her life, she will not know I'm looking for a confession) and eventually I'll figure out what she's doing. Maybe I'll get lucky and catch her with her fingers in her mouth. I like a challenge! This client also is showing signs of being one of the chronically late people.....I hate that, but one step at a time with her. Once I get the damaged nails problem resolved I'll start working on this being late problem. Holly Vancouver, BC hcli...@shaw.ca On 12-May-09, at 6:03 AM, lynnett...@tmo.blackberry.net wrote: > This cloak and dagger works but as a new tech I had NO idea how to > tell. The only thing is we KNOW they are doing it, but they deny it. > Two examples: I have a client who YEARS ago had corner chips and > the product pull away from her nails. I asked all kinds of > questions the main one was if she tapped her nails. Of course she > said no. How could I prove it? I couldn't. We wound up at a > volunteer dinner and sat at the same table. Guess what she was > doing?? Yep! Tapping her nails!!!! I called her on it. And she > never came back with those problems EVER again! > I have another one who has a split on her thumb nail. It will never > repair or my product will not help because she CONSTANTLY rubs the > nail. I asked her if she does it and of course she said no. Well > she DOES do it because while here she does not stop rubbing it. > There is no way to tell them they are not being truthful. If anyone > has found a way to do it without it seeming you calling them > untruthful please share it. > Buenos dias, > Lynnette > Sent via BlackBerry from T-Mobile > > > From: arp...@gmail.com > Date: Tue, 12 May 2009 12:55:04 +0000 > To: <NailTech@googlegroups.com> > Subject: NailTech:: Re: Question > > Sorry I meant I loved the 'forensic science!' It just shows you how > much I love those shows... > I usually eyeball the situation-I also got used to differentiate > the forms+shapes of pickers+biters, or the ones who over-abuse > their nails/hands-they can't hide it! The best is when they say > 'no, I don't bite/pick my nails' then you catch them right there in > front of you, with their teeth on their nails being chewed out- > while they're waiting for their turn for the a service or even when > you're working on the other hand... > Arpi Sekeryan > Sent from my Verizon Wireless > > > From: Lois Kuntz > Date: Mon, 11 May 2009 22:43:26 -0700 > To: NailTech@googlegroups.com<NailTech@googlegroups.com> > Subject: NailTech:: Re: Question > > That's an interesting question. The answer is, it depends. I > guarantee all my work but since it also involves their cooperation, > it's limited. I've learn to recognized the wear & tear of a break. > It's like forensic science :) I also look at the remaining nail to > see if it was too thin or could have lead to failure in which case > I won't charge for the repair. Most of the time, my clients will > fess up to an argument their nails had with something & lost! :) > Once you know your workmanship & your client's lifestyle, you'll > know how long that will be. > Lois > Trendsetters > Calif. > > > Sent from my iPhone > > On May 10, 2009, at 4:55 PM, michelle clem <gr8na...@yahoo.com> wrote: > >> What is the standard amount of time to guarantee a set of nails? >> >> >> > > > > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to NailTech@googlegroups.com To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
