DLR can have some quirks but overall the service is good. Trying to speak to someone about billing can be impossible. We used to be a direct customer of theirs. After a few minor issues with them and wanting to pull out of 60 Hudson we told them we would only move to a different DLR facility if we could have our Telarus rep be in on the deal. There have been a few issues since we moved and whenever things start going poorly a simple cc to our Telarus rep does wonders. If you want an intro send me a DM.
On Thu, Jan 29, 2026 at 12:27 PM John Palmer via NANOG < [email protected]> wrote: > So, it looks like Hivelocity sold their data center at 350 E Cermak to > Digital Realty. I guess DR is getting into the business of actually > running > data centers (Althogh Telx's name is all over the paperwork). > > > > We have some servers colocated at this data center. > > > > We received no notice of this transfer either by e-mail or on paper. > > > > The only notice we got was an invoice. > > > > I spent 2 weeks trying to contact them and they never responded to my > e-mail > until a few days ago. Seems that their outbound MTA is incapable of > delivering e-mail to our MTA, which is located AT THEIR DATA CENTER at 350 > E > Cermak. > > > > When I finally got in touch with them after trying for 2 weeks, it appears > that 1) They have no online customer management portal (or are not giving > us > access to it), 2) They don't take credit cards and require a check or wire > transfer (so 1960's) and 3) As I said, their MTA seems incapable of > communicating with another MTA in THEIR DATA CENTER. > > > > Has anyone else had problems with them related to this transfer from > Hivelocity? > > > > I think Hivelocity sold them their Miami data center as well. > > > > Hoping their service gets better soon. My suspicion is that they didn't > plan the transition from Hivelocity very well and are scrambling to fix the > issues. > > > > _______________________________________________ > NANOG mailing list > > https://lists.nanog.org/archives/list/[email protected]/message/N4EZB2HKYRQN3YGVLOENIBYVF5LU73W4/ > _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/HHZYPHAHBNR2LBRZEF5OQO7QUH7WRKEM/
