Oh, I could tell you some stories. When we did some early ships of advanced 
workstations to universities, I had a bunch of complaints from Cambridge 
University that their optical mice were failing randomly. I phoned the lab 
tec to find out what was going on .. these mice used two colours of LED, 
and a reflective pad with a grid of lines on. So, he told me that one in 
particular was random, jerky, and sometimes the mouse pointer wouldn't move 
at all. I asked him for the serial number of the failing mouse (thinking 
was there a bad batch?) .. he said Hang on, just have to shut the blinds so 
I can read the number - sunlight is too strong ... (a long pause) ... oh, 
wait, it's working now. 

And that was a leading academic institution. Speaks to the difference 
between intelligence and common sense, I feel. 

I had another complaint from a customer somewhere in NY state that one of 
my workstations had a CRT screen where the image wobbled. Just the one. .. 
on a hunch I asked him where it was in the room. Next to a wall, he said. 
Can you move it away from the wall? Oh, look, it has stopped wobbling now. 
What's the other side of that wall? A huge transformer serving power to the 
building apparently. *sigh* 

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