rikona wrote:
Funny you should mention this... a few years back, I had a small problem with Win98. I was still within the support period so I called their tech support. Before you knew it, the fella wanted me to re-install Windows. Being polite as I could be, I then told him I would *not* re-install, and I needed to talk to a higher level tech. First level techs often know very little beyond what their computer screens are telling them about a specific problem. Despite my politeness, he got really pissed off and I had to be quite firm in requesting a higher level tech. I did finally get one. He had me add one line to config.sys. (Don't forget that Win98 was actually a kludge sitting on top of DOS.) The line had something to do with the graphics and was totally unrelated to my problem but it worked, saving me hours and hours of work. I think first level MS support is told to suggest re-installing if nothing else shows up in their knowledgebase.Hello Jack,
Friday, November 12, 2004, 1:50:31 PM, Jack wrote:
J> But when an expert gives you specific directions on how to do J> something, and it has worked for him, it *should work for me* J> also!!!!!!!!!
Speaking of experts, a few years back I had a very severe Windows problem. Lots of reading, Googling, listing, etc, and still no fix. Finally, I decided to use M$ **PAID** support. They worked on it a few hours and couldn't fix it. Their rather expensive solution was to reformat the disk and reinstall Windows.
All the specific directions (and there were many) on how to do something worked for those experts, but NOT for me.
Now I had just finished a large computer model session that took a few days to run. I did NOT want to redo it again. I mentioned that I would lose a lot of work if I followed their 'fix.' Their answer was that their job was ONLY to get Windows running again, the easiest way they can. If I lose data or work, tough, they don't care a bit.
That wretched response from their PAID support was so obnoxious it was a major factor in my exploring alternatives to M$. Yech! I've had better, more effective responses from this list than I got from M$.
Another time (and this really pissed me off), the Windows guy told me it was my hardware, and the hardware guy told me it was Windows. I hate having to yell and scream (hyperbole here) to get some action but I did, and they did....
- Jack
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