Hello Jack, Friday, November 12, 2004, 8:07:40 PM, Jack wrote:
J> Funny you should mention this... a few years back, I had a small J> problem with Win98. I was still within the support period so I J> called their tech support. Before you knew it, the fella wanted me J> to re-install Windows. Being polite as I could be, I then told him J> I would *not* re-install, and I needed to talk to a higher level J> tech. First level techs often know very little beyond what their J> computer screens are telling them about a specific problem. I'm familiar with that problem. By the time I call, I've often done almost everything the first level tech will suggest, and I try to escalate quickly. J> Despite my politeness, he got really pissed off and I had to be J> quite firm in requesting a higher level tech. Yep! J> I think first level MS support is told to suggest re-installing if J> nothing else shows up in their knowledgebase. This seems to apply to ALL levels of techs at M$. :-((( J> Another time (and this really pissed me off), the Windows guy told J> me it was my hardware, and the hardware guy told me it was Windows. Another familiar problem. Try conference calls, if you can arrange it. Makes for an interesting conversation. :-) Seems what we both seem to remember is getting pissed off at M$. :-)) -- rikona mailto:[EMAIL PROTECTED]
____________________________________________________ Want to buy your Pack or Services from MandrakeSoft? Go to http://www.mandrakestore.com Join the Club : http://www.mandrakeclub.com ____________________________________________________
