civileme wrote: > Hmmm, where did this 80/15/5 rule come from? My experience is that 93% of > the time my computer has a problem, the problem has its hands on my keyboard.
Civileme, The 80/15/5 rule hails from the venerable Tom Brinkman of Texas. But I'll by yours too. Tom's is a bit more forgiving on the user though. Mark
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