i have the motorola surfboard SB6120 On Fri, Jul 30, 2010 at 9:14 AM, Chris Faulkner <cfaulkne...@gmail.com> wrote: > none, here, i'm on the haywood lane trunk... i was having those > problems years ago, until they replace the cable form the pole to the > house (25 years old cable) and since then, no problems > > On Fri, Jul 30, 2010 at 9:06 AM, xor <johnw...@gmail.com> wrote: >> Am I the only one who has been having been having problems with his >> Comcast internet? Since June my Motorola Surfboard cable modem has >> been losing its connection. I've had 5 different tech calls to my >> house, and each time they pointed fingers at my cable modem as being >> defective, despite the fact that during that time I replaced it three >> different times with a new ones. It turns out it WAS the cable >> modems, but the modems were not defective as they had claimed. The >> solution to the problem has been to go into the modem config at >> 192.168.100.1 and reset the modem back to factory defaults before >> rebooting it. That sets everything back to a working status for a >> while, until I have to reset it again. (I've had to reset it back to >> factory defaults 6 times in the last 9 days.) This worked on the >> last new modem I had bought, and since returning it back to Best Buy >> my old (3 year old) cable modem has worked fine after the resets. >> When I look at the status in my modem, when it has failed it is >> always the "Initialize Baseline Privacy" setting which has failed. >> Unfortunately, I had to be the one to figure out the solution to this >> problem, and no one at Comcast seems to know anything about this. Too >> bad for Best Buy as they gave me refunds for each of the new cable >> modems without complaint. AT&T gave me a great deal on DSL service, >> and I'll be cutting off my Comcast internet tomorrow. Still I'm >> curious if anyone else has had this problem, or if I am the only one >> as Comcast claims... >> >> -- >> You received this message because you are subscribed to the Google Groups >> "NLUG" group. >> To post to this group, send email to nlug-talk@googlegroups.com >> To unsubscribe from this group, send email to >> nlug-talk+unsubscr...@googlegroups.com >> For more options, visit this group at >> http://groups.google.com/group/nlug-talk?hl=en >> >
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