I have Comcast at home and at work. Both have been working fairly well, with the exception of a few cable problems at work (maybe twice this year).
Having dealt with a similar problem at the house a few years ago I suspect there is either a cable problem or possibly a protocol / timing mismatch of some flavor. I have had 2 or 3 of the Motorola modems before. There is another one that was issued to me some time ago that wasn't Motorola and worked fine. I think it was made by Westel, but it has been quite a while. A couple of years ago I switched to the Arris modem used for phone and Internet service. So far it has been very reliable. Unfortunately if it is a cable problem it almost has to be acting up while a tech has a TDR (Time Domain Reflectometer) on the line. Comcast still uses some aluminum jacketed cable, which from time to time the outside jacket will break. Finding where that is can be a major headache. Dave On Fri, 2010-07-30 at 07:06 -0700, xor wrote: > Am I the only one who has been having been having problems with his > Comcast internet? Since June my Motorola Surfboard cable modem has > been losing its connection. I've had 5 different tech calls to my > house, and each time they pointed fingers at my cable modem as being > defective, despite the fact that during that time I replaced it three > different times with a new ones. It turns out it WAS the cable > modems, but the modems were not defective as they had claimed. The > solution to the problem has been to go into the modem config at > 192.168.100.1 and reset the modem back to factory defaults before > rebooting it. That sets everything back to a working status for a > while, until I have to reset it again. (I've had to reset it back to > factory defaults 6 times in the last 9 days.) This worked on the > last new modem I had bought, and since returning it back to Best Buy > my old (3 year old) cable modem has worked fine after the resets. > When I look at the status in my modem, when it has failed it is > always the "Initialize Baseline Privacy" setting which has failed. > Unfortunately, I had to be the one to figure out the solution to this > problem, and no one at Comcast seems to know anything about this. Too > bad for Best Buy as they gave me refunds for each of the new cable > modems without complaint. AT&T gave me a great deal on DSL service, > and I'll be cutting off my Comcast internet tomorrow. Still I'm > curious if anyone else has had this problem, or if I am the only one > as Comcast claims... > -- You received this message because you are subscribed to the Google Groups "NLUG" group. To post to this group, send email to nlug-talk@googlegroups.com To unsubscribe from this group, send email to nlug-talk+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/nlug-talk?hl=en
