> Re: Companies' incentives: That's not universally true. I refer you to > companies that have as at least some of their core operating principles the > ideas of customer service -
That's an ends to a means. That customer service exists to promote goodwill with regard to the customer buying products the sell, The litmus test for these: Cold the company conceivably exist by eliminating the "extra mile" customer service? Yes. Could they existin by eliminating product sales? No. -sc > -----Original Message----- > From: listsad...@lists.myitforum.com > [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff > Sent: Monday, April 21, 2014 1:49 AM > To: ntsysadm@lists.myitforum.com > Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects > > Re: Companies' incentives: That's not universally true. I refer you to > companies that have as at least some of their core operating principles the > ideas of customer service - Nordstrom, Les Schwab, and a few others, > possibly Costco and UPS. I'm sure others can point out more examples, but I > can speak directly to Nordstrom, as I worked there from 1984 to 1995. > > It depends on the management - though perhaps that should be narrowed > to "It depends on the founders" - it seems that once the founders are gone, > many times focus on customer service is lost. > > I know that I speak against my own point here, but only to say that the > exceptions prove the rule. In general, though, I agree those that companies > are not incentivized to support - and also note that the above companies are > not known for supporting open source - but then they're not technology > companies. > > So, to pursue it a bit further, I'd have to say that we'd have to examine the > marketplace a bit more carefully. It might prove useful to follow up on other > companies that support other Open Source efforts, such as IX Systems, > Isilon, Juniper and a few others. They support the BSD platforms in general, > but I do not know if they support smaller, more focused projects, such as > OpenSSL - that's a very interesting question for which I don't have an answer. > > I don't know if there are any companies that support OpenSSL - it's possible > that none do. That might be because of their focus on complete operating > environments, or it might be because it was a > small(er) project that got lost in the shuffle. It'll be interesting to track > whether that project gets some corporate funding after this kerfuffle - I > won't take any bets either way on this. I only think it's a bit soon to say. > > Kurt > > > On Sun, Apr 20, 2014 at 6:17 PM, Andrew S. Baker <asbz...@gmail.com> > wrote: > > > > Companies are not *built* or incentivized for good will. They are only > incentivized for profit and the mythical "shareholder value". And the freer > the market, the greater the desire for ROI. > > > > ASB > > http://XeeMe.com/AndrewBaker > > Providing Virtual CIO Services (IT Operations & Information Security) > > for the SMB market… > > > > On Sun, Apr 20, 2014 at 2:41 PM, Kurt Buff <kurt.b...@gmail.com> wrote: > >> > >> As always, it seems to boil down the the ROI on security/safety. > >> > >> Corporations are notorious for shedding the costs for security/safety > whenever possible, even to their own detriment, because they don't > understand the value of good will. > >> > >> Kurt > >> > >> > >> On Sun, Apr 20, 2014 at 11:21 AM, Andrew S. Baker > <asbz...@gmail.com> wrote: > >>> > >>> Why some open-source project enjoy so much more corporate support > >>> than others -- > >>> http://it.toolbox.com/blogs/virtual-cio/linux-vs-openssl-support-a-m > >>> atter-of-revenue-potential-60915 > >>> > >>> Please take a look at this article and let me know what you think... > >>> > >>> Regards, > >>> > >>> > >>> > >>> > >>> ASB > >>> http://XeeMe.com/AndrewBaker > >>> Providing Virtual CIO Services (IT Operations & Information > >>> Security) for the SMB market… > >>> > >>> > >> > > >
